Cool FramesReviews of coolframes.com

Response from Cool Frames· Sep 17, 2019

Thank you for giving us a try, and for your feedback! We are very glad to hear that you had a good shopping experience, and it was a seamless process. We hope that you are currently enjoying your new glasses! Your order should have also included a Cool Cash (Gift Card) balance that do not expire, are transferable, and can be applied toward a future purchase. Please feel free to reach out to us if you have any additional questions or concerns.

Response from Cool Frames· Sep 17, 2019

Thank you very much for your patronage with us! We appreciate all your feedback and support. Please feel free to reach out to us if you have any questions or concerns. 1-888-293-4755

Response from Cool Frames· Sep 17, 2019

Thank you for your feedback. Please be advised that you do have a one year warranty on your frames. All of our frames are 100% authentic and brand new, which are ordered directly from the manufacturer. We can gladly replace the frames under warranty and order brand new frames from the manufacturer. If you have any questions or concerns you may email us at [email protected] and we will gladly assist you further. We look forward to speaking with you.

Response from Cool Frames· Sep 17, 2019

Thank you for giving us a try, and for your feedback! We are very glad to hear that you had a good shopping experience, and it was a seamless process. We hope that you are currently enjoying your new glasses! Your order should have also included a Cool Cash (Gift Card) balance that do not expire, are transferable, and can be applied toward a future purchase. Please feel free to reach out to us if you have any additional questions or concerns.

Response from Cool Frames· Sep 17, 2019

Thank you for giving us a try, and for your feedback! We are very glad to hear that you had a good shopping experience, and it was a seamless process. We hope that you are currently enjoying your new glasses! Your order should have also included a Cool Cash (Gift Card) balance that do not expire, are transferable, and can be applied toward a future purchase. Please feel free to reach out to us if you have any additional questions or concerns.

Response from Cool Frames· Sep 17, 2019

Thank you for giving us a try, and for your feedback! We are very glad to hear that you had a good shopping experience, and it was a seamless process. We hope that you are currently enjoying your new glasses! Your order should have also included a Cool Cash (Gift Card) balance that do not expire, are transferable, and can be applied toward a future purchase. Please feel free to reach out to us if you have any additional questions or concerns.

Response from Cool Frames· Sep 17, 2019

Thank you for your feedback. Please be advised that all of our frames are ordered directly from the manufacturer. Unfortunately, we do not have any control over the back ordered frames that the manufacturer provides. We do apologize for the delay this has caused you. If you have any questions please feel free to contact us at [email protected] and we will gladly assist you further. We look forward to speaking with you.

Response from Cool Frames· Sep 5, 2019

Thank you for giving us a try, and for your feedback! We are very glad to hear that you had a good shopping experience, and it was a seamless process. We hope that you are currently enjoying your new glasses! Your order should have also included a Cool Cash (Gift Card) balance that do not expire, are transferable, and can be applied toward a future purchase. Please feel free to reach out to us if you have any additional questions or concerns.