Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
4,546 reviews
Cool FramesSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
CoolFrames has proudly been independently owned, and family operated since 1997! As an authorized retailer of all of the brands we carry, all eyeglasses, sunglasses, lenses, and goggles come with a standard 1 year manufacturers warranty, and are guaranteed 100% authentic. Your order can be shipped worldwide, directly from our New York boutique.
Cool Frames (coolframes.com) has 4,546 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
4,546 approved reviews, newest moderated first
Great selection and hard to find sizes, well-priced, and quickly and efficiently delivered! What else could one ask for?!
By David E.
Response from Cool Frames· Nov 11, 2019
We appreciate your support and we are very happy to have such a valued customer such as yourself! Please feel free to reach out to us if you have any questions or concerns so we can gladly assist you further. 1-888-293-4755
This was my first experience with prescription lenses and the experience has been a little trying because of the difficulties of long-distance communication. Eton in customer support has been amazingly patient and supportive in walking me through the process. It took a couple of tries but I got the designer frames I wanted and my glasses were half of what I would have paid at the chain optical store. Lee, the owner, took the time to explain how progressive lenses work and that was really helpful. Honestly, communication could be better and the return policy is a little misleading but Coolframes went above and beyond to ensure that I was happy with my purchase.
By Judith F.
Response from Cool Frames· Nov 11, 2019
We appreciate your support and we are very happy to have such a valued customer such as yourself! Please feel free to reach out to us if you have any questions or concerns so we can gladly assist you further. 1-888-293-4755
I was very happy with my experience. I was replacing broken frames, so I was easily able to find correct model and order them. I was informed via email when they shipped, and they arrived in a timely manner, well-packaged.
By Jay P.
Response from Cool Frames· Nov 11, 2019
We appreciate your support and we are very happy to have such a valued customer such as yourself! Please feel free to reach out to us if you have any questions or concerns so we can gladly assist you further. 1-888-293-4755
Excellent product. Excellent service. Couldn't ask for better.
By Customer
Response from Cool Frames· Nov 11, 2019
We appreciate your support and we are very happy to have such a valued customer such as yourself! Please feel free to reach out to us if you have any questions or concerns so we can gladly assist you further. 1-888-293-4755
The Frames were ordered and shipped within a very short time period. The price was good and all went well. Your customer service was great!! Thanks!
By Tony P.
Response from Cool Frames· Nov 11, 2019
We appreciate your support and we are very happy to have such a valued customer such as yourself! Please feel free to reach out to us if you have any questions or concerns so we can gladly assist you further. 1-888-293-4755
Great customer service. And product are priced very reasonable.
By Ed S.
Response from Cool Frames· Nov 11, 2019
We appreciate your support and we are very happy to have such a valued customer such as yourself! Please feel free to reach out to us if you have any questions or concerns so we can gladly assist you further. 1-888-293-4755
Got my frames super quick & love them. Very happy!
By Carissa E.
Response from Cool Frames· Nov 11, 2019
We appreciate your support and we are very happy to have such a valued customer such as yourself! Please feel free to reach out to us if you have any questions or concerns so we can gladly assist you further. 1-888-293-4755
Really easy to order. Love my frames!! Thank you!!
By Betsy
Response from Cool Frames· Nov 11, 2019
We appreciate your support and we are very happy to have such a valued customer such as yourself! Please feel free to reach out to us if you have any questions or concerns so we can gladly assist you further. 1-888-293-4755
