Horrible!!!
Horrible!!!! Do Not buy from this place
By Jeffrey D W.
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
4,546 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
CoolFrames has proudly been independently owned, and family operated since 1997! As an authorized retailer of all of the brands we carry, all eyeglasses, sunglasses, lenses, and goggles come with a standard 1 year manufacturers warranty, and are guaranteed 100% authentic. Your order can be shipped worldwide, directly from our New York boutique.
Cool Frames (coolframes.com) has 4,546 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
4,546 approved reviews, newest moderated first
Horrible!!!! Do Not buy from this place
By Jeffrey D W.
Fast delivery of my desire to have this frame design for the future should my current frame malfunction. This frame recieves constant compliments and has a STATEMENT flair. It is light in weight and fun in appearance for me.
By Denyse B.
Response from Cool Frames· Mar 11, 2020
Thank you very much for your patronage with us! We are very glad to hear that you like your frames and we greatly appreciate your feedback and support. Please feel free to reach out to us if you have any questions or concerns. 1-888-293-4755
Great service. Fast shipping. Well packaged.
By Customer
Response from Cool Frames· Mar 11, 2020
Thank you very much for your patronage with us! We are very glad to hear that you had a good experience with our service and we greatly appreciate your feedback and support. Please feel free to reach out to us if you have any questions or concerns. 1-888-293-4755
Great frames. Great prices. Very impressed with how fast they were delivered from time of ordering online to the time they were on my face. Will recommend! ...and the Rx was exact!
By Eva F.
Response from Cool Frames· Mar 11, 2020
Thank you very much for your patronage with us! We are very glad to hear that you had a good experience shopping with us and that your shipping was quick. We greatly appreciate your feedback and support. Please feel free to reach out to us if you have any questions or concerns. 1-888-293-4755
The info on the website was very thorough. In addition, speaking with customer service was an excellent experience and provided me with answers to questions. A picture of my frames was sent for my approval before shipping. I’m very pleased with my purchase.
By C. B.
Response from Cool Frames· Mar 11, 2020
Thank you very much for your patronage with us! We are very glad to hear that you had a good experience with our site and customer service. We greatly appreciate your feedback and support. Please feel free to reach out to us if you have any questions or concerns. 1-888-293-4755
Wnderful experience dealing with you
By Hoan T.
Response from Cool Frames· Mar 11, 2020
Thank you very much for your patronage with us! We are very glad to hear that you had a good experience shopping with us and we greatly appreciate your feedback and support. Please feel free to reach out to us if you have any questions or concerns. 1-888-293-4755
Excellent !!!!! I gave them my prescription from my doctor, I picked my frames and transition lenses. these were a second pair but they only cost me half the price of what my eye doctors charges me. I will definitely recommend them to all family and friends.
By Arian M.
Response from Cool Frames· Mar 11, 2020
Thank you very much for your patronage with us! We are very glad to hear that you had a good experience shopping with us and that you would recommend us to other people. We greatly appreciate your feedback and support. Please feel free to reach out to us if you have any questions or concerns. 1-888-293-4755
i receive what i have order - no problem , smooth transaction!
By aida V.
Response from Cool Frames· Mar 11, 2020
Thank you very much for your patronage with us! We are very glad to hear that you had a good experience shopping with us and we greatly appreciate your feedback and support. Please feel free to reach out to us if you have any questions or concerns. 1-888-293-4755