Nice frames
Nice frames. No problems.
By Lilly G.
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
4,546 reviews
Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
CoolFrames has proudly been independently owned, and family operated since 1997! As an authorized retailer of all of the brands we carry, all eyeglasses, sunglasses, lenses, and goggles come with a standard 1 year manufacturers warranty, and are guaranteed 100% authentic. Your order can be shipped worldwide, directly from our New York boutique.
Cool Frames (coolframes.com) has 4,546 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
4,546 approved reviews, newest moderated first
Nice frames. No problems.
By Lilly G.
Great price and customer sevice
By Kathleen
Response from Cool Frames· Mar 11, 2020
Thank you very much for your patronage with us! We are very glad to hear that you had a good experience with our customer service and we greatly appreciate your feedback and support. Please feel free to reach out to us if you have any questions or concerns. 1-888-293-4755
Great communication. Tells you the status of your order and on time shipping.
By Anita
Response from Cool Frames· Mar 11, 2020
Thank you very much for your patronage with us! We are very glad to hear that you had a good experience shopping with us and we greatly appreciate your feedback and support. Please feel free to reach out to us if you have any questions or concerns. 1-888-293-4755
Received a set of frames that were bent. Provided a photograph of the frames and was told via email that I needed to take them to a professional to have them fixed. I now have to pay money to another person to fix frames that I just paid for brand new. Will not do business here again.
By Shaun K.
I ordered my frames and the delivery time was on target, and the frames were in great condition. and they were a perfect fit. I would do business in the future and refer family and friends to Cool Frames.
By James M.
Response from Cool Frames· Mar 11, 2020
Thank you very much for your patronage with us! We are very glad to hear that you had a good experience shopping with us and that you would recommend us to others. We greatly appreciate your feedback and support. Please feel free to reach out to us if you have any questions or concerns. 1-888-293-4755
Thanks for your service
By Lian
Response from Cool Frames· Mar 11, 2020
Thank you very much for your patronage with us! We are very glad to hear that you had a good experience with our service and we greatly appreciate your feedback and support. Please feel free to reach out to us if you have any questions or concerns. 1-888-293-4755
Good price, fast turn.
By CT C.
Response from Cool Frames· Mar 11, 2020
Thank you very much for your patronage with us! We are very glad to hear that you found a good price with us and we greatly appreciate your feedback and support. Please feel free to reach out to us if you have any questions or concerns. 1-888-293-4755
The prescription was written incorrectly by my doctor. CoolFrames contacted me about it and I told them to make the lenses only for reading. They did not follow my instructions. The lenses had to be remade and I had to pay $30. They are the experts and should have known better and presented questions to me to assure we had a meeting of the minds. When the frames were sent back with the new lenses the glasses literally fell off my face. CoolFrames told me I would have to take them to someone locally to have them adjusted. The frames fit fine before they had to replace the lenses. Very disappointed in this first experience with CoolFrames and will not buy from them again.
By Customer