Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
4,546 reviews
Cool FramesSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
CoolFrames has proudly been independently owned, and family operated since 1997! As an authorized retailer of all of the brands we carry, all eyeglasses, sunglasses, lenses, and goggles come with a standard 1 year manufacturers warranty, and are guaranteed 100% authentic. Your order can be shipped worldwide, directly from our New York boutique.
Cool Frames (coolframes.com) has 4,546 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
4,546 approved reviews, newest moderated first
thank you for your sensitivity and capacity to produce solutions
By Isil Dirim K.
Response from Cool Frames· Mar 19, 2020
Thank you very much for your patronage with us! We are very glad to hear that you had a good experience shopping with us and we greatly appreciate your feedback and support. Please feel free to reach out to us if you have any questions or concerns. 1-888-293-4755
It would be five stars but I purchased a pair of frames on cool frames and found the same frames on a different site for $300 cheaper didn't like that at all
By Mark M.
John Lennon Glasses 👓😊
By Roland F.
Response from Cool Frames· Mar 19, 2020
Thank you very much for your patronage with us! We are very glad to hear that you like your glasses and we greatly appreciate your feedback and support. Please feel free to reach out to us if you have any questions or concerns. 1-888-293-4755
great glasses at a good price. This trustpilot review site is slow and painful to give a review on.
By scot W.
Response from Cool Frames· Mar 19, 2020
Thank you very much for your patronage with us! We are very glad to hear that you had a good experience shopping with us and we greatly appreciate your feedback and support. Please feel free to reach out to us if you have any questions or concerns. 1-888-293-4755
CoolFrames had a good selection of the Ted Baker mens eyeglass frames I was looking for. Their price was one of the best I found online and ordering was extremely easy. The glasses arrived in perfect condition and I had lenses ind
By CHF
Response from Cool Frames· Mar 19, 2020
Thank you very much for your patronage with us! We are very glad to hear that you had a good experience shopping with us and we greatly appreciate your feedback and support. Please feel free to reach out to us if you have any questions or concerns. 1-888-293-4755
The exact frames I found at Tom Ford, but for about a third of the price.
By MICHAEL
Response from Cool Frames· Mar 19, 2020
Thank you very much for your patronage with us! We are very glad to hear that you had a good experience shopping with us and we greatly appreciate your feedback and support. Please feel free to reach out to us if you have any questions or concerns. 1-888-293-4755
Great customer service, very helpful, quick delivery. I will order from them.
By Ashley G.
Response from Cool Frames· Mar 19, 2020
Thank you very much for your patronage with us! We are very glad to hear that you had a good experience with our customer service and that you would order from us again. We greatly appreciate your feedback and support. Please feel free to reach out to us if you have any questions or concerns. 1-888-293-4755
Great service, I would definitely shop Cool Frames again.
By KERRI B.
Response from Cool Frames· Mar 19, 2020
Thank you very much for your patronage with us! We are very glad to hear that you had a good experience shopping with us and that you would shop with us again. We greatly appreciate your feedback and support. Please feel free to reach out to us if you have any questions or concerns. 1-888-293-4755
