Did not receive package
Did not receive package
By Michael R.
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
4,546 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
CoolFrames has proudly been independently owned, and family operated since 1997! As an authorized retailer of all of the brands we carry, all eyeglasses, sunglasses, lenses, and goggles come with a standard 1 year manufacturers warranty, and are guaranteed 100% authentic. Your order can be shipped worldwide, directly from our New York boutique.
Cool Frames (coolframes.com) has 4,546 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
4,546 approved reviews, newest moderated first
Did not receive package
By Michael R.
On time and excellent services.
By John
Good service. A little bit of information between the buy and the product delivery would be great. I needed to call and ask about my order pasted 3 days from the date of purchase.
By Hernan G.
Shipping took forever and showed up after 12 business days. That would've been ok if the glasses didnt show up damaged and with no paperwork other than a receipt of what was paid. No warranty paperwork, and no return information. Poor choice using coolframes, wont be using again
By Sam
Bought easyclip frames and they are very good quality. Would buy from them again.
By a S.
Response from Cool Frames· Aug 7, 2020
Thank you very much for your patronage with us! We are very glad to hear that you had a good experience shopping with us and our customer service. We greatly appreciate your feedback and support. Please feel free to reach out to us if you have any questions or concerns. 1-888-293-4755
Received the color requested and well packed, despite the current situation in the world. So thanks who are still working in order to provide an excellent service.
By Mario R.
Response from Cool Frames· Aug 7, 2020
Thank you very much for your patronage with us! We are very glad to hear that you had a good experience shopping with us and our customer service. We greatly appreciate your feedback and support. Please feel free to reach out to us if you have any questions or concerns. 1-888-293-4755
My Cool Frames were less then half price then the same ones at the eye doctor's office.
By Dawn
Response from Cool Frames· Aug 7, 2020
Thank you very much for your patronage with us! We are very glad to hear that you had a good experience shopping with us and that we had your glasses at a good price! We greatly appreciate your feedback and support. Please feel free to reach out to us if you have any questions or concerns. 1-888-293-4755
On time and as ordered! Good service.
By Thalia
Response from Cool Frames· Aug 7, 2020
Thank you very much for your patronage with us! We are very glad to hear that you had a good experience shopping with us and our customer service. We greatly appreciate your feedback and support. Please feel free to reach out to us if you have any questions or concerns. 1-888-293-4755