Frames were correct and arrived in a…
Frames were correct and arrived in a timely manner. Unfortunately, I did not take the time to search for other deals on the same frame and found them after the fact for 25% less.
By Douglas R.
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
4,546 reviews
Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
CoolFrames has proudly been independently owned, and family operated since 1997! As an authorized retailer of all of the brands we carry, all eyeglasses, sunglasses, lenses, and goggles come with a standard 1 year manufacturers warranty, and are guaranteed 100% authentic. Your order can be shipped worldwide, directly from our New York boutique.
Cool Frames (coolframes.com) has 4,546 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
4,546 approved reviews, newest moderated first
Frames were correct and arrived in a timely manner. Unfortunately, I did not take the time to search for other deals on the same frame and found them after the fact for 25% less.
By Douglas R.
I received the wrong frames, I return frames back. I feel I am being punished by having to wait even longer for the correct frames.
By Rudy A.
Response from Cool Frames· Jun 25, 2020
Thank you for your feedback! We do apologize for the inconvenience this has caused you. We originally ordered the correct frames from the manufacturer and they sent us the wrong model. If you would like to place an order with us in the future, we will give you the best discount possible! Best Regards!
I received the clip on sunglasses at the time they specify. They were in great condition with a great case and cleaner cloth. I would definitely order from them again.
By Debbie W.
Response from Cool Frames· Aug 7, 2020
Thank you very much for your patronage with us! We are very glad to hear that you had a good experience shopping with us and our customer service. We greatly appreciate your feedback and support. Please feel free to reach out to us if you have any questions or concerns. 1-888-293-4755
Will definitely use them in the future. They have great customer service that keeps you informed of the status of your order. My frames were exactly as expected and a competitive price. Shipping was quick, even at the height of COVID-19 my frames were to me within a week.
By Heather
Response from Cool Frames· Aug 7, 2020
Thank you very much for your patronage with us! We are very glad to hear that you had a good experience shopping with us and our customer service. We greatly appreciate your feedback and support. Please feel free to reach out to us if you have any questions or concerns. 1-888-293-4755
This is my second pair of Frames from CoolFrames. I Love the fit and they have the best styles. The price is right as well. Since I can’t wear Contact Lens, I’m always looking for stylish Frames and I found that in CoolFrames. The name speaks for itself.
By PJS
Response from Cool Frames· Aug 7, 2020
Thank you very much for your patronage with us! We are very glad to hear that you had a good experience shopping with us and our customer service. We greatly appreciate your feedback and support. Please feel free to reach out to us if you have any questions or concerns. 1-888-293-4755
Perfect just what I ordered definitely be ordering again real soon
By Felton P.
Response from Cool Frames· Aug 7, 2020
Thank you very much for your patronage with us! We are very glad to hear that you had a good experience shopping with us and our customer service. We greatly appreciate your feedback and support. Please feel free to reach out to us if you have any questions or concerns. 1-888-293-4755
I broke my frames and needed replacements quickly. CoolFrames came in clutch during the COVID-19 outbreak. I ordered my replacements and they had been ordered from the manufacturer same day. CoolFrames stayed in contact with me in order to keep me updated on the frames location. As soon as they received them from the manufacturer I had them in my mailbox within 2 days. Excellent service. Excellent company. Couldn't be more pleased.
By Payton L.
Response from Cool Frames· Aug 7, 2020
Thank you very much for your patronage with us! We are very glad to hear that you had a good experience shopping with us and our customer service. We greatly appreciate your feedback and support. Please feel free to reach out to us if you have any questions or concerns. 1-888-293-4755
Great selection, pricing, and customer service. I have been buying my frames from CoolFrames for almost 10 year and I have always been satisfied! Thank you!!!
By Richard C.
Response from Cool Frames· Aug 7, 2020
Thank you very much for your patronage with us! We are very glad to hear that you had a good experience shopping with us and our customer service. We greatly appreciate your feedback and support. Please feel free to reach out to us if you have any questions or concerns. 1-888-293-4755