Cool FramesReviews of coolframes.com

Never got refunded for a purchase that I returned.

I ordered my glasses on May 22 and received them on June 9 which I felt was very reasonable. I had some communication thru email with customer support in between ordering and receiving the glasses, and I felt that they were very responsive, friendly and informative. When I received my glasses, they were so warped that when I sat them down on the counter one ear piece was almost a full inch raised up off of the counter while the other sat directly on the counter. When I ordered these glasses, I ordered them with the exact same specs and frames as the glasses I ordered from my doctor but were lost in an accident. Those fit perfect without any adjustments. Obviously, these were so warped that they did not fit. I contacted customer service immediately. 24 hours later and still no response back. I took the glasses to walmart eye center to try to fix and they are much better, but the frame was so warped they couldn't get them 100%. I would recommend just going to your doctor and ordering them. I saved like $80 by going through coolframes and now I have warped glasses to show for it.

I was greatly impressed with your customer service rep. Lee. He was honest and attended to my purchase, even though your rep. Abigail fail to disclose certain rules of my purchase, and my item purchased arrived without the glasses I sent to have repaired. Thanks again and please thank Lee for me!!!

I would love to return the glasses but I paid $120 for them and they want me to pay another 20 to return them back I cannot afford to do that right now I never heard of such a thing very disappointed

This was my first experience purchasing glasses online for my 3 yr old. I was so nervous I was going to pay a bunch of money for glasses that wouldn’t fit or maybe looked different than the picture, but I ordered Miraflex brand and they were perfect! Very easy to order, definitely worth it. I will be using this company again.

The customer service was super rude. I exchanged my frames but they never gave me a shipping confirmation or tracking number so I have no idea when my package is coming

I was just hoping to receive my glasses back with a proper prescription hope to hear from y’all soon

My order was forgotten about, I sent an email to chase and gave me a new dispatch date, this was also missed. Eventually on the third attempt they were dispatched and on arrival one of the lenses was loose in the case and the frames seemed slightly bent. At no point did coolframes.com seem concerned. I won't be using again or recommending