Happy with product
Happy with product
By Wanda B.
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
4,546 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
CoolFrames has proudly been independently owned, and family operated since 1997! As an authorized retailer of all of the brands we carry, all eyeglasses, sunglasses, lenses, and goggles come with a standard 1 year manufacturers warranty, and are guaranteed 100% authentic. Your order can be shipped worldwide, directly from our New York boutique.
Cool Frames (coolframes.com) has 4,546 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
4,546 approved reviews, newest moderated first
Happy with product
By Wanda B.
Great and quick
By Alphonso F.
Quick and adequate shipping... Sized right... Fits well...
By Bain
I’ll give two stars for the two pairs of frames I received. One order was on back order for two weeks...fast forward one month and still won’t be available for another 2 weeks, yet they are still available for purchase on their website. Called to cancel and mentioned you should take it off your website as it still says they are available...she disagreed, oh well, “it doesn’t really matter, I’ll just take my money back” I said, she must have gotten all bent out of shape because she hung up on me with little to no word! I called back to see if the return was initiated and the guy I talked to said no I don’t see that. So good frames decent prices...Customer service 👎🏻
By Ivbnhr
These frames are the great and have a excellent price,
By Craig S.
Order was on time price was good
By Neaz A.
I needed a replacement frame and I got a good price and fast shipping. Will purchase frames from here in the future.
By Mir
Frames arrived in great shape. Fast delivery always kept me well informed. I bought two pair of frames. COLE HAAN makes quality frames I recommend them highly.
By Larry S.