Glasses arrived safely in the time…
Glasses arrived safely in the time frame given and were exactly as ordered. Will order again as CoolFrames has a good selection and it's not easy to find petite glasses.
By Annie
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
4,546 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
CoolFrames has proudly been independently owned, and family operated since 1997! As an authorized retailer of all of the brands we carry, all eyeglasses, sunglasses, lenses, and goggles come with a standard 1 year manufacturers warranty, and are guaranteed 100% authentic. Your order can be shipped worldwide, directly from our New York boutique.
Cool Frames (coolframes.com) has 4,546 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
4,546 approved reviews, newest moderated first
Glasses arrived safely in the time frame given and were exactly as ordered. Will order again as CoolFrames has a good selection and it's not easy to find petite glasses.
By Annie
Great Company to buy glasses from. Fast Shipping and great communication. Thank You!!
By Stephen H.
Was not able to talk to supervisor or manager. Terrible customer service
By Brok C.
Great product. Came as represented. Pricing was better than any other site. Most other sites charged equal or more money but did not include the sunglasses.
By Karen
Price is good!
By Eun P.
When the glasses arrived it was great until one of my nose pieces fell off and went missing. The piece wasn't soldered in. I had to pay Pearl Vision to rig the glasses so they worked!
By Timothy D.
Glasses are beautiful I really love them arrived safely in good packaging. Only reason not five stars is I didn't receive the glasses I thought I ordered so maybe the site was not clear enough as it seemed I never noticed even after placing my order that I had ordered the wrong thing.
By Kristie
I'm puzzled at the size of these frames. I assumed from the category that they were adult frames. It stated unisex, which is great because of the size of my head from temple to temple, but these frames are very short from lense to ear piece. The "mushroom" color also is 100% different from the image depicted. I wish I weren't disappointed, but I can't help be. I had high hopes because my optometrist's office doesn't carry Silhouette due to other dealer proximity restrictions, and I love the frames I have had for the last 4 years.
By Michelle M.