Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
4,546 reviews
Cool FramesSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
CoolFrames has proudly been independently owned, and family operated since 1997! As an authorized retailer of all of the brands we carry, all eyeglasses, sunglasses, lenses, and goggles come with a standard 1 year manufacturers warranty, and are guaranteed 100% authentic. Your order can be shipped worldwide, directly from our New York boutique.
Cool Frames (coolframes.com) has 4,546 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
4,546 approved reviews, newest moderated first
Easy to place order, frames arrived as promised but took longer than expected and not able to track order
By D R.
Response from Cool Frames· Nov 10, 2021
Thank you so much for your order and review. Lee W.
Ran into some external problems, they were handled internally. The overall outcome was Good Momey!
By Customer
Response from Cool Frames· Nov 11, 2021
Thank you so much for your order and your review, enjoy your order. Lee W.
Was sent the wrong glasses and been trying to get a response a d still nothing.
By Jeffrey G.
Response from Cool Frames· Nov 11, 2021
My apologies for the trouble, please call me directly to fix the error 888-293-4755 ext 506 Lee W.
Love this place. Great site. Great selection. Great prices. Love the cool cash. Love my glasses. Every pair.
By Deidra T.
Response from Cool Frames· Nov 11, 2021
Thank you so much for your order and your review, enjoy your order. Lee W.
Quick shipping and easy to follow
By Eric M.
Response from Cool Frames· Nov 11, 2021
Thank you so much for your order and your review, enjoy your order. Lee W.
Great pricing. Fast delivery. Was happy to find the frames I wanted on line.
By Jeff R.
Response from Cool Frames· Nov 11, 2021
Thank you so much for your order and your review, enjoy your order. Lee W.
I love my Cartier frames! They arrived in just a few days.
By RAY
Response from Cool Frames· Nov 11, 2021
Thank you so much for your order and your review, enjoy your order. Lee W.
VERY POOR customer Service
By Warren W.
Response from Cool Frames· Nov 11, 2021
Thank you for your order, we shipped the frame and you returned it because you said you did not like it. We refunded the order based on our policies, not sure what is specifically poor about our customer services. Lee W.
