Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
4,546 reviews
Cool FramesSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
CoolFrames has proudly been independently owned, and family operated since 1997! As an authorized retailer of all of the brands we carry, all eyeglasses, sunglasses, lenses, and goggles come with a standard 1 year manufacturers warranty, and are guaranteed 100% authentic. Your order can be shipped worldwide, directly from our New York boutique.
Cool Frames (coolframes.com) has 4,546 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
4,546 approved reviews, newest moderated first
Thank you for your user friendly website. Ordering my glasses was super easy. And your customer service is exceptional. I am extremely happy with your service. I was happy to see I was always kept up to date of what stage the glasses were at, and I am VERY happy with my awesome new glasses!! I will be recommending you to my family and friends.
By M C.
Fast and accurate service. I had a question and contacted customer support and they responded in a timely professional manner. Will definitely order from you again! Thank You!
By Joan A.
I asked to price match and I got no answer for weeks.
By Jason G.
Excellent experience with my frame purchase. I recommend Cool frames.
By Havabibi J.
Company reached out to me to assure they had my correct prescription for my lenses.
By Harold G.
Solid inexpensive eyeglass frames. Had two pairs before for regular and reading which worked out fine so I searched the web, found that Cool Frames had them, and went for what I knew was a sure thing.
By L. C.
They shipped product to wrong address. They also sent the wrong product. They refused to send proper product and wanted to charge me $9.95 for processing of returning wrong item as well as pay for return shipping. Very dissatisfied!!!
By Jeff K.
Response from Cool Frames· Mar 31, 2025
Hi Jeff, Looks like this order had been reshipped to the right address, the new eyeglasses size you have requested have been fulfilled, and the return fees had been waived as well. We have reached out to you via email to check how we could improve this experience. We look forward to hearing from you. Regards, Anne
We paid extra for a 2 day delivery! The delivery come 8 days later! The frame did not come in a case very disappointing!
By Linette B.
