I accidentally ordered kids frames for…
I accidentally ordered kids frames for myself. Customer service was amazing and was able to get me an adult pair within a week! Very happy!
By Rachelle
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
4,546 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
CoolFrames has proudly been independently owned, and family operated since 1997! As an authorized retailer of all of the brands we carry, all eyeglasses, sunglasses, lenses, and goggles come with a standard 1 year manufacturers warranty, and are guaranteed 100% authentic. Your order can be shipped worldwide, directly from our New York boutique.
Cool Frames (coolframes.com) has 4,546 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
4,546 approved reviews, newest moderated first
I accidentally ordered kids frames for myself. Customer service was amazing and was able to get me an adult pair within a week! Very happy!
By Rachelle
Professionalism and on time delivery
By ADEBISI A.
I provided a two star only because I have not received my glasses yet?
By Douglas A M.
Bad client service!
By christina S.
Love the frames and glasses. They are great and had great service as well.
By Matthew A.
Looooooove my glasses
By Shamille S.
I ordered to pair of glasses and only one was shipped in the delivery box but the invoice had both pairs on it. One is missing.
By Pedro H.
The frame does not look the same as the image on the website. The one I chose shows a Cartier etched on the arm. The glasses I received doesn’t have the etching.
By Anthony J.