Cool-OffReviews of cool-off.com

I purchased a cool-off misting fan for my grandson’s birthday party and when I put it together I was very disappointed in the spray path, the mist pump has already failed after a month of use, I emailed them saying the pump seemed weak and sent all the pictures and videos in like they asked and no one responded after, they made me wait until the allowed time to return the fan has passed. $600 for nothing. We used regular stand up fans for a better result. Cool-off fans job is to sell fans, not care about repeat customers. DO NOT BUY THEM, they are worthless.

Very disappointed with this product. This is my second Cool-Off misting pump, and it failed just one month after the warranty expired. That alone is frustrating, but what makes it worse is the lack of support. Customer service is extremely difficult to reach, and when you do, there’s little to no willingness to help or stand behind the product. For something at this price point, you would expect better durability and at least some level of post-warranty goodwill. Overall, poor reliability and even worse customer service. I would not recommend this brand.

I live in SC and I purchased a high pressure misting system for my back porch. It did not work and all it did was make everything soaking wet. This is after I was told that it would work in high humidity. I tried smaller nozzles and that did not work. So Cool-Off said if I would purchase a misting fan they would give me a second for free and that will surely fix it. Well it doesn't work well, SAVE YOUR MONEY!!!

These systems simply will go bad, and naturally will be out of warranty. Bought the top package, spent over $1200 on a system that is now useless. Pump got to 600hrs and then died, spent 4 months trying to get the issues resolved with owner David “the excuse” machine- never got the China made garbage to run again- he did offer a “discount “ on a new pump. Why would I spend more money on more garbage? Makes zero sense. Look bottom line is avoid this company- zero support, and the reality is faulty equipment that can never be fixed.

Do NOT purchase from this company! They are a complete scam! I’ve attempted to contact them for the past two months about equipment we purchased from them that never worked. When I finally got in contact with the owner, David Shanks, he hung up on me. Check out their BBB page to see for yourself.

Pros: - The sales team does a great job of explaining how to get set up, what’s needed, etc. - The pumps work pretty well and are fairly quiet. Like misting systems in general, they’re the best option for outdoor cooling. Cons: - Cool Off ignored my repeated emails and voice messages requesting help with pump problems. It was a complete disappearing act. - After Googling the label on the pump, "FG Machine," I discovered the hardware is actually from the Taizhou Fog Machine CO (fog-mist.com), just with Cool Off labels slapped on. - The marketing on the Cool-Off site is deceptive, with this direct quote: “When the engineers at Cool-Off put their name behind a product you can be no shortcut are even taken.” Two issues there: 1) the typo and 2) the engineers aren’t at Cool-Off at all, but in Zhejiang Province, China. Cool-Off is simply importing, rebranding, and up-charging. FOR ANYONE HAVING PUMP ISSUES: Go to fog-mist.com and use their contact us page to get technical support. They're the ones who actually built the product. They are incredibly helpful and responsive, and had no problems sorting out my issue - I'm up and running once again.

At one point this may have been a great company with reliable, made-in-America products. The first misting system I purchased from them many years ago gave me over 10 years of reliable, trouble free misting action, with great customer service. Since then, I feel obligated to report that both the product and the customer service have gone abysmally downhill. When the original unit I bought stopped functioning one year ago, I bought a replacement high pressure system that turned out to be a total lemon. It never worked from the start, and after several months of complaints with the owner, I was sent a new 1000 psi pressure unit that was billed as the “ultimate misting system.” It worked great initially with indeed a very nice mist. But after 50 hours, this unit also stopped working. I was able to reach technical support and they give me a few suggestions for trouble shooting. When I looked inside the unit, I was surprised to see that the circuit board was completely corroded. I called the support line over a dozen times but no one ever returned my phone calls. Multiple emails to their support line also went unreturned. Now I am stuck with a corroded, completely useless piece of junk. And the company simply just does not care. In researching this product further, I learned that it is actually made in China. It sells on Alibaba.com (the Chinese equivalent of Amazon) for about $200. I was further surprised to hear that the my model is not waterproof. Only the most recent model is. So if you bought one of these misting systems last year, be prepared for having a problem similar to mine. And while I can accept the fact that mechanical systems sometimes fail, what is unacceptable to me is that a company can care so little about its customers, that they repeatedly ignore their request for service and help. Cool-off’s new business model is just to sell us some cheap Chinese trash, and with the markup they charge, what does it matter if they lose customers along the way? Well, they have certainly lost me. I will never buy a product from them again, and I would urge anyone considering to do so to be very careful.

Terrible communication and the slowest shipping I've ever experienced. I purchased a fan over a month ago. David (I think the owner) gave me an excuse that they use a third-party shipper...doesn't everyone? I still haven't seen my fan. They don't answer the phone and they stopped answering email. DO NOT BUY FROM THEM! You will regret it.