Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
50 reviews
Cool JamsSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Offers moisture wicking sleepwear, nightgowns and pajamas for women to help with night sweats and hot flashes. Ships in Canada and USA. Our cooling sleepwear are temperature-regulating, moisture-wicking, and are especially designed for hot sleepers, night sweats and menopause.
Cool Jams (cool-jams.com) has 50 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
50 approved reviews, newest moderated first
Excellent product!
By customer
Response from Cool Jams· Oct 13, 2026
Hello Kelly, thank you so much for the five stars! We’re thrilled to hear you’re loving your Cool-jams, and we hope they keep you cool and comfortable for many nights to come. Cool-jams Care Team
Customer Service was a team of real people who went way beyond to solve a problem I was having. I would not hesitate to buy more Cool Jams. I should add that Cool Jams are the real thing and the fabric keeps you comfortable in a wide range of temperatures. Sleep well everyone!
By Linda
Response from Cool Jams· Oct 13, 2026
Thank you so much for the wonderful note, Linda. We're always happy to help out. Wishing you many more cozy nights! Cool-jams Care Team
Easy ordering and good delivery time.
By Cheryl S.
Response from Cool Jams· Oct 13, 2026
Hi Cheryl, thank you for the review. We're glad to hear it was a smooth process. We hope the pajamas are serving you many comfortable nights! Cool-jams Care Team
I need to return these items. I do not like the quality of the fabric at all. I have ben a unable to print my return info. Very upsetting.
By Kathleen L.
Response from Cool Jams· Oct 12, 2026
Hello Kathleen, Thank you for sharing this with us. Our Returns Center has two ways to send a return: Ship with a return label, or Ship with any carrier of your choice. The first option allows us to generate a label for you, while the other allows freedom for you to ship with any carrier you like. We’ve set up a return label for you to make things easier, and we’ll send you an email. Cool-jams Care Team
The material is great and keeps me cool. These PJs are very comfortable and are highly recommended for a great sleep.
By C B.
Response from Cool Jams· Oct 13, 2026
We're happy to know our pajamas are keeping you cool and comfortable. Thanks so much for recommending us! Cool-jams Care Team
I’m not sure which corporation the company sold out to but the website is hard to navigate, intentionally confusing, pushing more items as I’m just trying to verify my order and pay for the items I want. It went from being a company with a good product and a straightforward checkout process to a greedy mess. I won’t be back. I spoke to the friend who originally suggested me to the site years ago and she feels the same way. Gaining profits and losing customers.
By Carole F.
Response from Cool Jams· Oct 6, 2026
Hello Carole, Your thoughts on the website mean a lot to us. Shopping with us should feel simple and easy, and we're working on improving every step of the way. We want to help, and we'll reach out to you by email. Cool-jams Care Team
The pajamas are so nice, and as a bonus they keep me cool. Customer service is great! Very helpful, which is appreciated. Carolina
By Carolina B.
Response from Cool Jams· Oct 13, 2026
Hi Carolina, thanks for sharing this! We're always happy to lend a hand, and we're glad to know our pajamas are keeping you cool. Cool-jams Care Team
I really enjoy my Cool Jams gowns.
By SJK
Response from Cool Jams· Oct 13, 2026
Hi SJK! That is lovely to hear. Thank you for sharing your feedback. Wishing you more comfy nights ahead. Cool-jams Care Team
