Communication from product manager…
Communication from product manager about product,
By Carol Jo V.
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
50 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Offers moisture wicking sleepwear, nightgowns and pajamas for women to help with night sweats and hot flashes. Ships in Canada and USA. Our cooling sleepwear are temperature-regulating, moisture-wicking, and are especially designed for hot sleepers, night sweats and menopause.
Cool Jams (cool-jams.com) has 50 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
Showing 3 reviews with 4 stars · Clear filters
Communication from product manager about product,
By Carol Jo V.
When I placed my order, a representative got back to me right away to ask if I wanted to keep my order the same or change it since I couldn't get the colors and style in the cool basics. I was unaware that there had been a change. Since I wanted a certain color to match I left the order as is.
By JustAnswer C.
This company has great customer service. I love the night cool fabric and helps me sleep much better. One thing I would change is if you choose elastic waist on the shorts they do not have pockets. The drawstring option has pockets. That is important to me and the option for the elastic waist should state no pockets. Otherwise I love my new pj's.
By Toni
Response from Cool Jams· Aug 7, 2026
Hi Toni! Thanks for the kind review and the feedback. We will keep that in mind for future elastic waist shorts. Enjoy your Cool-jams!