Thursday, November 5, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
214 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Cook's Direct is a leader in kitchen and restaurant supply equipment. We are a leading online retailer in the restaurant supply industry and strongly believe in our core values: We really care - We care about each other, our work and the company. We are passionate about what we do. We are customer focused - We inherently know that we exist because of the customer. We always try to do the right thing for the customer. We figure it out - We are creative and innovative thinkers and seek the best answer for the customer. We get a lot done - We work hard and smart which results in great achievements and we are proud of our accomplishments. We enjoy our work - We are positive and upbeat about what we do. Our enthusiasm for our work, our team and our customers creates an environment where people can be at their best.
Cook's Direct (cooksdirect.com) has 214 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
214 approved reviews, newest moderated first
I did not receive my tracking information via e-mail when my order actually shipped. I had to contact your customer service line twice to have the info sent to my e-mail. Order made it on time, but I was a little frazzled by the ordeal.
By Bethany
Ordered slicer. Upon receipt it looked very used, scratched up, and not even shiny..Even the manual had been copied on a copier. I contacted Cooks Direct who eventually got back to me. They replied that they only sell new items.They requested pictures, which I sent, and said they would direct my complaint to their marketing director. After 5 or 6 days on not getting an email reply I contacted them again to see why no one was getting back to me. I finally received an apology and they said they were contacting the manufacturer to send me a FREE REPLACEMENT! I received it yesterday and it is a new one. Thank you for replacing it.
By Cindy
Was charged twice and have called and left 2 messages and no one responds
By judith
Response from Cook's Direct· Apr 17, 2017
Hello, Thank you for your recent purchase. We are sorry to hear about this matter. Our records indicate that you were charged once for the product purchased. We ask that please give us a call to speak with our accounting department, to receive documentation proof showing we only charged you once. Our accounting department would be happy to assist with clarifying and resolving this matter for you immediately. Thank you.
They didn't honor the price listed on the website. **Just checked my bank and PayPal - $360 STILL NOT refunded. The original order was made at the end of March, nearly 2 weeks ago. Where's my refund? I only cancelled the rest of my order after you guys told me you made a pricing mistake and refused to honor what I paid. I don't want what little money I have going to liars and crooks. Now, refund my money please. Immediately.
By Olszewski
Response from Cook's Direct· Apr 10, 2017
Hello, Thank you for your feedback. Again, we apologize for the listed price error. Unfortunately, due to the major cost difference, we were unable to honor the price. As requested by you, we cancelled the order and issued a full refund. Thank you and have a good day.
Their products are better quality than most stores carry and they are not too expensive. Received my order fast and on time.
By LeeLee9
item is exactly as described, shipped quickly and I am pleased with the transaction.
By PayPal
Received order in timely matter. Was able to get product I wanted
By Brian
Ordered 3 carbon steel pans. They shipped quickly. One was on back order but it arrived shortly after first shipment. The order shipped from Cooks Direct did not have any packing materials in the box but the contents arrived was fine. The labeling on the outside of the box did have it marked fragile. I found the best pricing at Cook's Direct. Will order from them again.
By Janice
