Cooking Bags
Very pleased with the service I received. Delivery was very prompt
By Gloria
Thursday, November 5, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
214 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Cook's Direct is a leader in kitchen and restaurant supply equipment. We are a leading online retailer in the restaurant supply industry and strongly believe in our core values: We really care - We care about each other, our work and the company. We are passionate about what we do. We are customer focused - We inherently know that we exist because of the customer. We always try to do the right thing for the customer. We figure it out - We are creative and innovative thinkers and seek the best answer for the customer. We get a lot done - We work hard and smart which results in great achievements and we are proud of our accomplishments. We enjoy our work - We are positive and upbeat about what we do. Our enthusiasm for our work, our team and our customers creates an environment where people can be at their best.
Cook's Direct (cooksdirect.com) has 214 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
214 approved reviews, newest moderated first
Very pleased with the service I received. Delivery was very prompt
By Gloria
Exactly what I wanted and received in just a few days.
By Peggy
No problems. Item was as described. Fast shipping. Good product.
By Teri
I've ordered 2 items through cooksdirect.com & both items were delivered broken. Whilst dealing with customer service I thought I was going to have to run errands & buy extra packaging. I informed customer service that this wad inconvenient for me. Customer service replied "I mean, your just being asked to return broken product." I am unhappy with this response & I find it rude.
By Robert
Response from Cook's Direct· Feb 6, 2017
Good morning, We are sorry to hear that both products were received broken. We truly apologize on both the manufacturer and our behalf. We were unaware that you received your replacement damaged and would be more than happy to resolve this matter for you immediately. Also, by the manufacturer, you were instructed to package the first shipment in the replacement packaging and you responded by stating that would be easy and that you would ship it back to the manufacturer. The manufacturer requested the damaged item be shipped back so that they may analyze and determine if it was freight damage. We apologize on both behalf's if this was a hassle for you. We were unaware of this by you stating this would be easy for you. However, again we do apologize and will be contacting you immediately to resolve the issue with your replacement. Thank you and have a great day.
Thank you for making sure the electric roaster liners arrive on time.
By Carol
They delivered quickly just what was ordered. Totally happy!!
By Walter
Good product if I could remember what it was!
By George
Would highly recommend
By PayPal