Thursday, November 5, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
214 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Cook's Direct is a leader in kitchen and restaurant supply equipment. We are a leading online retailer in the restaurant supply industry and strongly believe in our core values: We really care - We care about each other, our work and the company. We are passionate about what we do. We are customer focused - We inherently know that we exist because of the customer. We always try to do the right thing for the customer. We figure it out - We are creative and innovative thinkers and seek the best answer for the customer. We get a lot done - We work hard and smart which results in great achievements and we are proud of our accomplishments. We enjoy our work - We are positive and upbeat about what we do. Our enthusiasm for our work, our team and our customers creates an environment where people can be at their best.
Cook's Direct (cooksdirect.com) has 214 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
214 approved reviews, newest moderated first
hey, great product great price - Cook's Direct is my first choice for buying supplies. Thanks Cook's Direct!
By customer
Response from Cook's Direct· Jan 22, 2018
Thank you so much for the great review. We appreciate your business, and look forward to helping with your kitchen supply needs in the future
The box it was packed in could have used some additional packing material as my handle was poking out when it arrived. My second complaint is that no direction was included for the best way to season my pan. I had to research on the internet on how to proceed and the need to remove the protective coating that is applied to the pan for shipping. This would have been extremely helpful and would have saved considerable time. That being said it is a fantastic pan and I feel I will be very satisfied with my purchase.
By Victoria
Item is as advertised, clean, good size, works well for cleaning cast iron. what else is there to say?
By customer
Response from Cook's Direct· Jan 17, 2018
Thank you for your order and for taking the time to post a review. We appreciate your business and look forward to assisting you with any future kitchen needs. Enjoy your evening!
Quick delivery. High quality pan.
By customer
Response from Cook's Direct· Jan 17, 2018
Thank you for your order and for taking the time to post this great review. We appreciate you business and look forward to assisting you with any of your future kitchen supply needs. Have a great day!
Great service. Excellent product.
By customer
Response from Cook's Direct· Jan 12, 2018
Thank you for your order and for taking the time to give a great review. We appreciate your business and look forward to assisting you with your kitchen needs in the future.
Fast ship. Reasonable pricing
By customer
Response from Cook's Direct· Jan 10, 2018
Thank you for your order and taking the time to give a great review. We appreciate your business and look forward to assisting you with your kitchen needs in the future.
Bought three carbon steel skillets that I think we well priced and they were shipped to me promptly. I am happy.
By Nabeel
Response from Cook's Direct· Jan 2, 2018
Thank you for your order and for taking the time to post a great review. We appreciate your business and look forward to assisting you with any future kitchen needs. Best wishes in the New Year!.
Great service and products!
By customer
Response from Cook's Direct· Dec 29, 2017
Thank you for your order and the great review! We really appreciate it. Happy New Year!
