Excellent
Excellent, easy to find product, quick delivery
By customer A.
Response from Cook's Direct· Jul 31, 2019
We're happy to serve you!
Wednesday, November 4, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
214 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Cook's Direct is a leader in kitchen and restaurant supply equipment. We are a leading online retailer in the restaurant supply industry and strongly believe in our core values: We really care - We care about each other, our work and the company. We are passionate about what we do. We are customer focused - We inherently know that we exist because of the customer. We always try to do the right thing for the customer. We figure it out - We are creative and innovative thinkers and seek the best answer for the customer. We get a lot done - We work hard and smart which results in great achievements and we are proud of our accomplishments. We enjoy our work - We are positive and upbeat about what we do. Our enthusiasm for our work, our team and our customers creates an environment where people can be at their best.
Cook's Direct (cooksdirect.com) has 214 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
214 approved reviews, newest moderated first
Excellent, easy to find product, quick delivery
By customer A.
Response from Cook's Direct· Jul 31, 2019
We're happy to serve you!
Got what I ordered, took a few days longer that I expected.
By customerJoe M.
Response from Cook's Direct· Jul 31, 2019
We are sorry the delivery was not more prompt. If you ever have questions about a delay or anything please don't hesitate to call us! We will try to do what we can to expedite.
Service was fast and accurate. The price was a little higher than I expected, but people do have to make a living.
By customer Timothy P. F.
Response from Cook's Direct· Jul 31, 2019
Thank you, Tim! Happy we were able to get it to you quickly and promptly!
Having to have an adult present to sign for slow cooker liners was a disaster. We were unaware of this policy. Therefore we had to travel to another city to pick up the merchandise at a Fed Ex location. More than likely, we will be using a different vendor. The Cook’s Direct customer service rep told is that we just needed to schedule a time with Fed Ex. This was not true.
By Ellen S.
Response from Cook's Direct· Jul 31, 2019
We apologize that our delivery process was so stringent when you ordered. We have this as a requirement to protect both the customer and ourselves. We are very sorry you were not able to schedule a new delivery time and it caused you so much distress, we have reviewed and amended our policies and have spoken to FedEx to ensure we are not misinformed barring anything like this happens again. We hope you have a wonderful day, Ellen!
Quick shipping and works well!
By Luke
Response from Cook's Direct· Jul 31, 2019
Happy to hear it, Luke!
Fast shipping! Great Product....Awesome!!
By J. R.
Response from Cook's Direct· Mar 12, 2018
Thank you for your order and for taking the time to post a great review!
My order was delivered sooner than I had expected
By customer
delivery of carbon steel pan was on time and damage-free.
By customer