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Customer service was personal and exceptional. And my daughter loved the pan.
By Kathleen
Friday, November 6, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
214 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Cook's Direct is a leader in kitchen and restaurant supply equipment. We are a leading online retailer in the restaurant supply industry and strongly believe in our core values: We really care - We care about each other, our work and the company. We are passionate about what we do. We are customer focused - We inherently know that we exist because of the customer. We always try to do the right thing for the customer. We figure it out - We are creative and innovative thinkers and seek the best answer for the customer. We get a lot done - We work hard and smart which results in great achievements and we are proud of our accomplishments. We enjoy our work - We are positive and upbeat about what we do. Our enthusiasm for our work, our team and our customers creates an environment where people can be at their best.
Cook's Direct (cooksdirect.com) has 214 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
214 approved reviews, newest moderated first
Customer service was personal and exceptional. And my daughter loved the pan.
By Kathleen
Ordered three baking trays. They arrived ahead of time and were fine.
By DIY'er
Excellent speedy service. I plan to use them again.
By PayPal
Love the liner bags.. Makes clean up a breeze..
By Carol
Order arrived in less than a week, correctly filled and appropriately packaged. Can't imagine anything that could have made this service better. I have ordered from them before and my experience has always been the same.
By Diane
Great service
By PayPal
Everything was perfect. The flour sifter was exactly as described.
By Colleen
his servicos excellent , very good product , I'm happy with Cook's Direct. Thank you
By Osmer