successful purchase
My purchase was online, it was accurate and delivered on time.
By Barry
Thursday, November 5, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
214 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Cook's Direct is a leader in kitchen and restaurant supply equipment. We are a leading online retailer in the restaurant supply industry and strongly believe in our core values: We really care - We care about each other, our work and the company. We are passionate about what we do. We are customer focused - We inherently know that we exist because of the customer. We always try to do the right thing for the customer. We figure it out - We are creative and innovative thinkers and seek the best answer for the customer. We get a lot done - We work hard and smart which results in great achievements and we are proud of our accomplishments. We enjoy our work - We are positive and upbeat about what we do. Our enthusiasm for our work, our team and our customers creates an environment where people can be at their best.
Cook's Direct (cooksdirect.com) has 214 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
214 approved reviews, newest moderated first
My purchase was online, it was accurate and delivered on time.
By Barry
they did a great job, thanks
By Steven
Was looking for some steamers and found them here for better price and same quality
By Hector
Love this pine oil cleaner no streaks on my floor and leaves the house smelling so nice and clean. Highly recommend.
By Kim
Had to call to ascertain delivery date which was accurate when I got it, but long lead by today's standards.
By Shirley
We ordered a pizza oven for our Church and everything was exactly how we were told. The delivery came faster than it was quoted and everything was in perfect condition. We had to call to verify we would get a gas pizza oven instead of an electric as the option wasn't there when we checked out online. They assured us they would write the note and we did get a gas one. Also, they were easy to work with regarding our tax exempt status! 10/10 would definitely use them again!
By Ken
My item is back ordered eventhough it is posted as in stock, never informed, still waiting information after two weeks. This is very rare experience at online purchase.
By Sam
There was an error in shipping and they corrected it immediately. Errors do happen and when a company rectifies it properly, they keep my business.
By Jack