Tuesday, November 3, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
67 reviews
ConvertKitSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
ConvertKit is an email marketing platform built for creators, by creators. With ConvertKit, creators can grow their audeince and business by with customizable forms and landing pages, schedule emails with targeted content with easy to use tags, segmentation, and automations, publish newsletters, and sell products and services with ConvertKit Commerce.
ConvertKit (convertkit.com) has 67 customer reviews on The Fair Hearing, with an average rating of 2.4 out of 5.
67 approved reviews, newest moderated first
Be cautious about using this service. They may freeze your account under questionable reasons and issue a refund, but your followers will not receive any compensation. It's a frustrating experience with an institution that seems to focus on exploiting small amounts of money from creator.
By larry
There should be an option for zero stars! Disgusting service and zero customer service. You can’t delete or edit changes to the account easily. And I was asked if I’d like a cancellation instead because a deletion is a long process etc. 30 days to delete the account…wow. Awful, awful site.
By Sharlz M.
The customer service here is next level terrible. For the price ConvertKit charges, they should be ashamed of themselves. As a paying customer, I feel like I’m being scammed and conned out of money since I can’t send out emails and their customer service is an absolute joke. The one service you offer is EMAIL and when I can’t even do that, what exactly is the point of your company?
By Not a fan of A.
Horrible experience! I created an account which was immediately terminated for no reason. I was not even able to finish my setup. I cannot recommend and am using another landing page builder now.
By Gerrit W.
My team is using ConvertKit. It's easy to make landing pages and send newsletters, but the backend is sprawling and hard to use. My email marketer is one of the best in the business and gets tripped up with hard to find important tools and automations. We're looking for a different provider right now
By JJJJJJJJJJ
I've been with ConvertKit for almost 2 years now. While I have my complaints (price, lack of design features), their customer service has always been helpful. Whenever I have a question, it's not long before someone responds and tries to work through the issue with me. That's huge in my book, and the reason I'm still with them. Thank you ConvertKit.
By DG
Terrible they never even accept you here, terrible customer service as well you are better of using another alternative please don’t use this!!!!
By Islem H.
ConvertKit doesn't bother to reply to these messages. We are currently losing business with ConvertKit, I have promoted them whenever any one asks me about which email platform to use. BUT now I understand why I am being advised to move platforms.
By SR
