ConvertKitReviews of convertkit.com

I've used CK for the last 6 months. The email editor I do like, as it's simple. I've only reached out to support a handful of times (less than 10), and never was able to get a clear answer on things. I had to email billing monthyl to get clarification on my billing, as I always found them to overcharge me. I was paying $119/mo for Convert Kit as I was on the 10k plan (roughly 9,500 subscribers) I clean out my list a few weeks back (deleted 2,200), so now have about 7,300 subs. Which would put me on the 8k plan ($99/mo). I got billed for the 10k bc I didn’t manually reach out to downgrade my account. I have to manually reach out to downgrade? I emailed support, and she downgraded my account (within 24 hours of being billed), and she told me they don't offer refunds. I'm now in the process of cancelling my account. Deliverability is so-so, and for that price tag, you're paying for the name, certainly not performance or service. Don't waste your time or money like I did.

Have been using it for about a month and it's terrible. The templates are limited and boring designs, they don't execute as per the preview and I've wasted hours trying to achiieve something worth sending to subscribers

My Experience with Kit I signed up for Kit, hoping to use it as my email marketing platform, but my experience was incredibly frustrating. My brand-new account was shut down before I even had the chance to send my first emails. Kit claimed it was due to concerns about affiliate marketing, even though I hadn’t engaged in any affiliate promotions—just had plans for the future to include them responsibly. What made things worse was that this happened while I was participating in a bundle event, offering a freebie to grow my email list. Because Kit disabled my account, my freebie became inaccessible, and I lost the opportunity to gain new subscribers. Now, the bundle host is ignoring my emails, making it impossible for me to fully recover from the situation. As for Kit’s support team, they weren’t much help. Instead of genuinely addressing my concerns, their responses felt dismissive, like they were just trying to frustrate me further. It was clear they had already made up their minds, leaving me with no way to resolve the issue. Overall, my experience with Kit was disappointing. If you’re looking for an email platform that actually supports creators and small business owners, I’d suggest looking elsewhere.

I was able to cancel the subscription very easily but overall experience was very bad. Waste of time and resources. Automations just did what they wanted and we even had an integration expert to support us. However, the KIT support is so useless.. nobody helped us set up simple reminder sequence. Until now, we did not figure up how KIT works tbh even though we are quite technical and digital savyy. Moved to ActiveCampaign.

ConvertKit is a fraudulent company with really poor business practices that fails at communicating their pricing and billing. At one point you might be asked to upgrade to a $49 plan which then shows up as $29 on the billing page, which later shows up as $79 when you go to cancel, only for them to let you know it’s actually $129. When you cancel, they continue to charge you, but close down your account altogether. The software is average and clunky, but it doesn’t dismiss the fact that it’s a company that no one should trust.

"Terrible experience with ConvertKit! They closed my account for no reason and even asked me to change my business name—how ridiculous is that? Instead of supporting creators, they make arbitrary decisions with no explanation. Avoid if you don’t want your business disrupted!" Stole my 680 subscription emails. And send AI to deal with the situation what a scam !!!!

ConverKit (now Kit)'s solution isn't bad, however the account deletion service is far from ideal. It's ridiculous how long they're taking to process my request. I've been waiting for over six weeks now. With other services, you can simply click a button and your account is gone. Why does Kit's legal team need to get involved? It seems like an overly complex and potentially legally questionable process.

I am wondering if in email marketing software it is a reviewers responsibility to catch all the reality of the reviews or the platforms. I see so questionable comments here.