ConveneReviews of convene.com

Would be much more useful if not so expensive, often hard to justify the cost. Their cancellation policy is also one of the strictest I've experienced. But they do have a great facility, amenities, and the staff is very responsive. I just wish we could use them more.

Although the location is spectacular, and the staff was very friendly and helpful, especially during our program. They were professional and very helpful. They worked with me to make sure we had everything we needed and made sure we were all comfortable. Our guests raved over the location and told us all that we needed to do all of them at that location. We Agree! HOWEVER, the location is extremely expensive. We paid nearly $16,000 for 35 people to use the facilities for 2 rooms. And even though we felt is was far more expensive than it should be, we were willing to book all of our 2020 programs with Convene. This is until we learned we had to pay 25% of the contract today to hold the dates on programs that were as far out as November 2020. We have our next program for 80 people at a hotel in Arlington and another hotel booked for 500 people in Dallas TX and all they needed to secure the dates was a credit card. They don't even require payment until AFTER the event. To expect us to pay $5000-10,000 now for programs we will hold in January, May and November of 2020 is utterly ridiculous and not something most businesses would be able to do, especially given that most of the funds to cover the event will be coming in from ticket sales to the event. I really wish they made it easier to want to or to be able to book the venue.

While the staff was very nice and competent, the cost has become prohibitive. The fixed menu does not fit our needs so we ended up paying extra for changes. Having food set up "in the room" was also a bone of contention each and every time we booked a conference room. We have decided to use a different venue to host our board meetings.

Too many things to review to make sure changes are updated. Not very happy with a few members Not trustworthy

Not very accommodating in my experience and always technology issues on the convene side when doing a presentation.

Still need to make progress with the food selection and prices.

Overall I was happy with my experience at Convene in Phila. However, there were some minor presentation / service issues that I would not have expected to find in a venue that prides itself on excellence in service. When I arrived, for example, there was no one at the reception desk and I was left disorientated, unaware of where to go. Maintenance-wise I felt the Phila location was good but not great - scuffed skirting etc. The facility lacked atmosphere for some reason and felt like a Sunday ...

The small room I had was great for interviewing job candidates (4 people were in the room for them) and the right price but when I went to book space for a two day meeting with more people (9) the cost was prohibitive. The snacks and beverages offered in the common space were very good though and they had different snack selections from the usual choices both times I used Convene. The front desk attendant greeted my job candidates and was very helpful with questions we had. Overall I would have loved to use Convene again for my meeting I was planning but it was just too expensive - I got better rates from local hotels.