Container OneReviews of containerone.net

Response from Container One· Aug 13, 2026

That just is not true. We honor our warranty 100% Please fie a claim at [email protected] and we will make it right!!!

Response from Container One· Aug 13, 2026

you receive the grade you ordered. You inspected contaier at delivery and if container wa not on grade you could of refused it. Yu signed the inspection report at delivery. We have a warranty department that will glady help you id the container has any warranty claims. [email protected]. We are veryspecify ientfing our grades and go out of our way to describe conditions of each grade before you buy. You bought a cheaper lower grade.

Response from Container One· Aug 13, 2026

Hi Russ, thank you for your feedback and for your past business with us. We want to address a few points directly. First, our claims team did ask for documentation of the active leak as part of the warranty review process, but we would never ask a customer to place themselves in an unsafe situation. Second, the containers purchased were quoted as 40’ High Cube Wind and Water Tight (WWT) units, which are functional-grade containers intended to be structurally sound and weather-resistant, but they are still used containers and cosmetic wear is expected. Our team works to explain those grades in detail before purchase so customers understand the condition and purpose of the unit they are selecting. Third, our process includes inspection before delivery and again at delivery with the customer before sign-off. We do honor our warranty, and our claims team’s request for documentation was part of that review process. Even so, we regret the frustration this experience has caused. We encourage you to continue the conversation with our claims team so we can find the right resolution for you.

Response from Container One· Aug 13, 2026

Thank you for your feedback. We appreciate you noting that the sales process went well. Delivery coordination can depend on scheduling, driver routing, site conditions, and communication across multiple steps, but we understand that this does not lessen the frustration when placement or timing does not go as expected. We regret that the logistics follow-up did not leave you with the level of support you expected. Please continue communicating with our team to find the right solution for you.

Response from Container One· Aug 10, 2026

Hi Kevin, thank you for sharing your feedback. We are sorry to hear this container did not meet your expectations. The unit ordered was a Wind And Water Tight (WWT) container, which is a functional grade intended for secure storage and weather protection, but it can still show the cosmetic wear that comes with a used container. When appearance is especially important, we typically recommend a 1-Trip. We work closely with customers before purchase to explain the different container grades we offer and what to expect from each one. We provide one of the most detailed grading structures in the industry because we want customers to have clear options based on budget, appearance, and intended use. In this case, the container also went through our inspection process at the depot and again at delivery, where the delivery inspection was signed off at the time of receipt. After hearing your concerns, our team also made efforts to help within the warranty coverage for the grade purchased. We understand that this experience was still frustrating, and we appreciate the opportunity to hear your feedback as we continue working to keep expectations, inspections, and support clear at every step.

Response from Container One· Aug 7, 2026

Thank you for sharing your experience. We’re sorry to hear the process after payment felt frustrating and that the container you received did not match your expectations. The container ordered was a 40ft High Cube Wind and Water Tight (WWT) container. That grade is intended to provide a structurally sound, weather-resistant unit, but because it is a used container, cosmetic wear and signs of prior service can still be present. If appearance and overall cosmetics were a top priority, we recommend a one-trip container, which is typically the better fit for customers looking for fewer cosmetic imperfections. We also want to clarify the delivery process on our end. Once payment is received, our team works tirelessly, with scheduling depending on depot availability, truck routing, delivery windows, and confirmation that the site and access requirements are aligned for safe placement. That process can limit flexibility on exact delivery timing, but your questions and concerns still should have been answered more clearly and more promptly throughout that stage. Before delivery, our containers go through our dual inspection process, and the issues you described were not identified during inspection. Even so, we understand your frustration. We appreciate the chance to address this feedback. Our goal is always to provide clear communication, transparent expectations, and a durable shipping container that matches the customer’s needs. We are sorry that this experience did not reflect that standard. We welcome you to continue the conversation with the team to get this solved for you.

Response from Container One· Aug 6, 2026

We are sorry you had a bad delivery experience. Deliveries can be delayed for many reasons, like weather, the container doesn't pass inspection before we deliver it, and other reasons. Or communication with you should have been better. We log every call, email, and text, and I will review to see where we may have dropped the ball.

Response from Container One· Aug 6, 2026

We are sorry to hear your communications were not on par. Timely communications are critically important to us as well. I will go look at our call/email/text logs for you to see where we may of failed you and make improvements where needed.