Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
113 reviews
ContactLens.comSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Contact Lens.com - World's Best Contact Lens Store Buy discount contact lenses online or 1-800 LENSFAST. Acuvue contact lens, Coopervision, Ciba Vision, Bausch & Lomb and Focus. Free shipping.
ContactLens.com (contactlens.com) has 113 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
113 approved reviews, newest moderated first
I've been ordering from Contactlens.com for the last 4 years and their service and prices are outstanding. half the price of the same contacts at my doctors! I've recommended them to all my friends and will continue to.
By Lisa W.
Very pleased with the service, I had my order within 3 days!
By Eric
I've shopped at Contactlens.com for years but had an issue recently when I mistakenly ordered minus power contacts instead of the plus I wear. i didn't notice my mistake until they arrived. When i did i emailed and customer service responded within the hour! I repurchased the correct contacts, returned my incorrect order and was refunded in full within a week. Thank you Contactlens.com you make it all so easy!
By Michelle
Absolutely the best place to get contacts customer service is friendly and helpful..so glad I researched and found them. I highly recommend Contactlens.com.
By Ron W.
Megan promptly helped me to correct a mistake I made when I ordered my contacts. Very friendly and attentive!
By Connie C.
This was horrible. I guess this is what I get for trying to order discounted contacts. I never received my contacts even though the USPS said it was delivered. Their tracking number doesn't allow you to file a claim for the year of contacts I just ordered so your package is not insured. Usually when you purchase goods a good vendor make sure it arrives to you regardless of the third party that is involved. All they did was copy and paste things from the USPS website and took no responsibility in making sure their goods are delivered.
By Rebecca
Response from ContactLens.com· Aug 5, 2019
The order was shipped insured with USPS. USPS insurance stipulates their insurance ends when tracking shows the order was delivered. In 2019 the only insurance available for USPS shipments was USPS insurance. Legally USPS is correct, when a package's tracking shows delivery to the ship to address ownership of the shipment passes to the addressee and the addressee is solely responsible for their order. With the rash of "porch pirate" thefts shipping insurance has evolved. Currently all our shipments are insured regardless of tracking, if it's not received by the customer insurance pays for the order to be replaced.
If I could give a zero I would. I realized immediately that I had selected + instead of - on my prescription and my chance found the phone number for the company I was told my a very rude customer service person I needed to email them and it would be taken care of. I did so and 2 weeks later I still received the wrong order. When I attempted to call there was no answer so I emailed again 48 hours later still no answer. So now I'm stuck with a pair of useless contacts I cant use :( Worst service ever!
By guzman02
Response from ContactLens.com· Aug 5, 2019
In accordance with our return policy customers can return anything as long as the boxes are in resalable condition for any or no reason for 30 days or for a change of prescription for up to 90 days. We do handle all issues and returns by email so there are no mistakes. We are not available by phone on weekends when we are closed but other than that answer phone calls all day. The incorrectly ordered plus power contacts were replaced with the correct minus power contacts.
it was easy to place my order. Found my lenses within seconds. They took care of everything else and sent me my lenses to my house with no problem few days later. Defiantly will purchase from them again.
By Lisa W.
