ContactLens.comReviews of contactlens.com

I ordered contacts from contactlens.com. It stayed in processing for 2 weeks. I made contact and they said, check you spam folder for tracking info. I had been checking the web page and it said it's still processing. Her response 2 days later was they should ship tomorrow. I gave it 3 more days. It was still in process. I cancelled my order and asked for a refund. I received the refund immediately. I then ordered from 1800contacts and I received those in 5 days. UPDATE July 29, 2026: The company's representative has responded below by falsely claiming I am a 'plant' for a competitor. I am a legitimate paying customer. My order number is 716069. Potential buyers should take note of how this company treats customers who voice honest service complaints. UPDATE July 30, 2026: This morning I received an automated email from ContactLens.com notifying me that the email address associated with my customer account had been changed to a different address. I did not request or authorize this change. The new address is similar to mine but contains two additional letters. I have since confirmed that I can no longer access my ContactLens.com account. I have notified the appropriate parties and requested that this unauthorized account change be investigated.

I placed an order on May 21st, expecting, as written on the website, that "Most orders process and ship within 3 business days or less". On May 30th, I had yet to receive any communication from ContactLens explaining the delay, so I reached out to customer service. I got a prompt reply that their incoming inventory shipment was awaiting FDA clearance (meaning that they had no stock at the time of order - something that was never mentioned on the website). I received 0 subsequent updates until, on June 9th, I got an automatic email saying that they had finally shipped, 19 days after I placed an order. It is not so much the fact that the shipping took so long that is disappointing, but the lack of communication and updates from the Support team. I would not recommend ordering from ContactLens as there is no guarantee as to when contacts will be delivered.

I Ordered contacts for both my husband and myself and provided a copy of the prescriptions at the time. Days later I received 1 eye(1 box of 6 lenses), I ordered 12 lenses for each eye for my husband. This single box came with a different company name and order # on the invoice. A week later I received my lenses and 12 lenses of the other eye of my husbands. This delivery had the correct invoice # and company name I thought I was dealing with. Emails and invoices are confusing. Delivery was inaccurate and too long. Still waiting for the second box of 6 for my husbands order. It’s only fair I share I received a follow up phone call from a very apologetic gentleman who assured me the corrections have been made and I will receive the rest of my order soon. Thank you!

This company has absolutely zero customer service skills. First interaction was met be an untrained representative who had no class or service training. It was rude and very unprofessional in its responses. Instead of focusing on the complaint from me as a customer, It instead told me she simply didn’t care. I paid for express shipping, I did not get my product expressly, it arrived at the same time it normally does with regular shipping. I told them this and they told me they weren’t returning my money and I would get my contacts whenever they arrived. I explained that was unacceptable and I needed to speak with a supervisor, it refused to connect me with its supervisor and then it told me it would contact the police if I emailed again. I emailed again seeing as how no crime had been committed. ContactLens then said they would contact a school I attended 15 years ago to tell on me, not sure what that’s going to do. So I wrote a review detailing the horrible experience with this company and they flagged it for illegal activity which TrustPilot agreed I didn’t do anything illegal. So there a company who treats you poorly then gets mad because you let the world know how they operate! So I’m here giving them another honest review on just how poorly trained staff is and that leadership here is just as poorly trained. DO NOT SHOP WITH THEM; THEY ARE RUDE PEOPLE WHO LACK ANY QUALITY OF CUSTOMER CARE!

If there was a 0 or -1 to give, I would. 1 was the lowest I can go. 9/16/23 - contacts were ordered but it came in wrong. Shipped it back right away based on return shipping label on 9/25. They received this on 9/29. It took another week to ship them on 10/5 with no communications no matter how often I contacted them. I finally got the right contacts that I ordered on 10/10 nearly 1 month later. The service is poor and grade F. Update - 10/13/2023 - 11:40am Contactlens.com asked for more info on TrustPilot behalf or they would delete my review if I don't provide more info. Upon providing the info, Contactlens.com terminated my account and didn't reach to do anything else or understand the situation as original portray to me for more info. Creating a label and sitting on it for 4 business days is NOT shipping it. When I asked questions, I don't get a proper response, only automated email. Also why do I need to wait till the wrong product was shipped back?? No one could tell me. I've been a long customer of Contactlens.com >5-6 years and terminating my account and loyalty isn't my expectations of "good customer service". They were given ample opportunities to make it right and expedite my correct contacts. If we can't give honest review here w/o getting specific info out and receiving ramifications, I'm not sure that is reasonable. If this is how we are to be treated pre and post bad services, I would highly recommend to STAY AWAY from Contactlens.com. There are so many other options these days..... (PS - please remove my full name - I didn't see this prior and respectfully don't appreciate being called out like that). "The customer" or similar would be sufficient. Update - 10/14/2023 8:15am I will be addressing this with Trustpilot. 1. Contactlens.com has breached my privacy by stating my full name (even though I've asked them to remove it). 2. Contactlens.com has also breached other Trustpilot policy that wont' be mentioned here. Let it be told and the people that read reviews can decide on their own. When Contactlens.com sends an email "Your account has been terminated. ContactLens.com 1(800) LENSFAST (536-7327), Fax: (619) 996-4321" + I can't login to my account, I believe I don't have ANY other choice but to conclude that my account indeed has been closed / terminated. 9/16/2023 = order contacts 9/22/2023 = received original order (but wrong) 9/25/2023 = sent wrong contacts back 9/29/2023 = wrong contacts received 10/5/2023 = correct contact shipped 10/10/2023 = correct contact received 10/13/2023 = Trustpilot review submitted I have actual business transaction to confirm all the above dates. In addition, Amazon and others would send the correct product immediately and the consumer would have to pay for the items if they do NOT return the wrong items. I am hoping to share my honest experience with others so we can all avoid the amount of frustration in these type of transactions. It is ironic how quickly Contactlens.com respond in the public eyes vs during normal personal business transaction out of public eyes. In conclusion, based on these observed facts, I did NOT have good experience with Contactlens.com during and post shipment + this whole review process. Therefore, I can NOT recommend this company. Update - 10/14/2023 - 11am Lol....38 messages????. That is too funny! I believe it was just a handful or 6-8 messages across 2+ weeks. I notice my name has NOT been removed. Trustpilot has been contact and may assist with this along with other breaching of Trustpilot's policy. Parting ways is best once Trustpilot assist with my final requests unless Contactlens.com "chooses" to do the right thing on their own behalf and immediately remove my name as a breach of my privacy. It is a fair and reasonable request as an American and individual that values customer service. Update - 10/15/2023 730am Thank you Trustpilot for the protecting our reviewers. Trustpilot assisted with Contactlens.com violating my privacy by stating my full name in their review and have deleted Contactlens.com's review. There was other violation, but we won't get into the details here. Sorry for the long winded review and appreciated those that took the time to read an honest feedback. If it helps other's from feeling helpless and frustrated on dealing with poor customer service, this review platform has served its purpose. Contactlens.com has lost customer service integrity over the years and I wish them well to gain this back for their current and future customers.

I ordered contact 3 weeks ago. My order still says processing. They got the money that night though. When I emailed them a week ago they said my prescription is not common have to order direct from the manufacturer. I've had this prescription for 4 years and I've never had a problem ordering it from any other company. I will never order from them again. I wont wait a month for contacts that I can order from somewhere else and get them in a week. My eye doctor had them in stock in the office for God's sake. I was able to get a pair while I waited for these since they're taking so long.

I placed an order 4 days ago. I know this doesn't sound long, but normally this company is quick. My order was incorrect so they corrected and I haven't heard anything since. I'm not sure what the issue is, but I would have canceled my order if I had known it was going to take days just to process my order. I have called and left a message to get a status update and I've emailed 4 times. No response. I called today two different times and no one is available so I get sent to voicemail. I also paid extra for faster shipping and I'm still waiting. Feels like I'm being ripped off.

DO NOT ORDER FROM THIS SHAM OF A SO CALLED COMPANY! I ordered contacts back in November and waited weeks without getting my contacts. I tried to call the company multiple times but have had difficulty getting through. I then tracked the order and it stated it was delivered in or near my mailbox. I live in a complex with over 300 apartments and don't know where this box went or if it even was truly delivered. I tried calling this company back multiple times (when I could finally get through) and was rudely told that because tracking states it was delivered, there is nothing that could be done. The customer service is rude, un knowledgeable and unhelpful. So, I called my bank and had the charges reversed since I never received this product and ordered the contacts elsewhere (with no problems, mind you). Weeks later, I begun to get threatening emails from the company calling me a theif and telling me I was going to jail for "felony mail fraud". A odd woman named "Melissa" allegedly reported me to the postal service for fraud and continued to send me threatening and slanderous emails stating that I probably do this to other companies and that I'm a "theif". She also kept referencing my credit card number, saying she's sharing it to multiple sites that collect information on people. I now must go cancel this credit card because a strange woman has my personal bank information. Also, I'm appalled and calling my attorney to speak to him about slander and defamation of character because this is unacceptable, unprofessional behavior from a company. I will write a negative review and explain my terrible experience to every contact lense company review website available because everyone needs to be aware of this distasteful treatment. Please, there are hundreds of other places to order contact lenses, GO ELSEWHERE. Heaven forbid you have to be stalked by an unstable Melissa too. BEWARE.