I have no comment
I have no comment
By Emma
Wednesday, November 4, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
362 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
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Constellation (constellation.com) has 362 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
362 approved reviews, newest moderated first
I have no comment
By Emma
I tried to enroll in service online (order TX28746724), and I even contacted support to make sure everything went through and I was told yes, everything was good. Now nearly one month later I find that the enrollment did NOT go through and no one can tell me why and now I'm stuck to pay the delivery fees through my apartment complex and penalties for not having service setup, despite being assured from Contellation that I would have service.
By Neal
Response from Constellation· Feb 25, 2026
Hi Neal, We are very sorry to hear about your experience. We have reached out to you through email for additional contact details. Once we receive that information, we will pass it onto our customer care managers to look into this further. We appreciate your feedback.
Fast and prompt service
By Joseph
Handled the our electricity need very efficiently.
By JENNIFER F.
I have only had your service less than a month. Thus I cannot give you a fair and thorough review. Thank you.
By Abbie
Response from Constellation· Feb 13, 2026
Hi Abbie, We understand. If you'd like to come back and leave us a review after you've had our service for longer, please feel free to. If you need any help at all, please send us a private message with your contact details through our Facebook page at: https://www.facebook.com/ConstellationEnergy, and we'll be happy to help you. Thank you for choosing Constellation!
Signed up for new service. No confirmation service started. No online account information provided. No new customer service.
By MJ J.
Response from Constellation· Feb 9, 2026
Hi MJ, We are sorry to hear about this. You should have received a confirmation email after you signed up, and you should receive a welcome packet once your service has started with us. We have sent an email to you at the address used to leave this review. If you could please respond with the requested information, we can have our customer care team look into this further and have someone reach out to you. Thank you.
Easy to switch. Had lowest price available.
By PaulCustomer
Found the representative very forceful in his sales pitch. Was switching carriers and was on the phone with him for an overly( in my opinion) long conversation. He was trying to upsell me on ac/ furnace warranty even though I had explained to him that my units were literally 5 days old and already guaranteed. I also was taken aback when he asked for my SS# to do a credit check,even tho I had been a previous customer. Had never had that happen with other utility providers. Maybe he thought that he could bully a 75 year old female into extra purchases ,but he has never tangled with an elderly Scottish woman. Sorry ,just my opinion.
By patricia T.
Response from Constellation· Feb 9, 2026
Hi Patricia, We are sorry to hear about your experience. We have sent an email to you at the address used to leave this review. If you could please respond with the requested information, we can have our customer care team look into this further and have someone reach out to you. We appreciate your feedback.