Tuesday, November 3, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
362 reviews
ConstellationSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
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Constellation (constellation.com) has 362 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
Showing 32 reviews with 4 stars · Clear filters
Customer service was great when I called about not receiving the email mentioned when I signed up to transfer service online. The representative apologized that I had not received the notification, resent it and walked me through the entire process for the transfer and Initial billing.
By customer
Service Was Great But Contract Not Renewed ?
By Kevin
Response from Constellation· Oct 7, 2026
Hi Kevin, We have sent you an email requesting additional information. If you could please respond to that, we can escalate it to our customer care managers to look into for you. Thank you.
I am happy that I changed my natural gas service to Constellation. It is kind of concerning that my gas usage is less than $10 but all the fees really jack up my bill
By Robert Glore J.
Response from Constellation· Oct 2, 2026
Hi Robert, Thank you for your feedback and for choosing Constellation as your natural gas provider. We understand your frustration with these fees. They are set by your utility, and all providers are legally required to charge the same fees at the same amounts. If you have any questions or concerns about your supply rate or contract, our team is happy to help and make sure you’re satisfied with our service.
saving money is great
By vincent
I’ve received excellent customer support.
By Rita
Autopay feature enabled but payment is not processed and late fees are added. Why? You cannot fix your system and charging customers for that? Issue got resolved.
By Vlad
Response from Constellation· Sep 15, 2026
Hi Vlad, We're very sorry to hear about the issue you experienced with our Autopay feature. We sent you an email requesting additional information. If you could please respond to that, we can escalate this to our customer care managers to look into further. Thank you.
Ease of switching.
By Jeffrey J.
I am still anew customer. I am waiting to see how the billing cycle works.
By Omar
