Great experience
Great experience
By vincent
Thursday, November 5, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
362 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
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Constellation (constellation.com) has 362 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
362 approved reviews, newest moderated first
Great experience
By vincent
I signed up for service on Jun 3rd. I believe the switch was made on Jun 6th. I received notice from ERCOT that my service provider had changed to Constellation, but I have not received welcome package or any instructions for setting up my online account.
By Gerardo
Response from Constellation· Jun 19, 2026
Hi Gerardo, We're very sorry that you did not receive a welcome package from us. You should have received that once your service started. We have sent you an email requesting additional information so that our customer care team can look into this further. If you could please respond to that email, our team will follow up with you. We appreciate your feedback. Thank you.
smooth experience
By Gerald
I don’t know why I’m not able to get good rates, whenever I apply they ask some more information but ecxetly what they want??
By Mina P.
It was all very comprehensive and easy to sign up for the service online. The price was also very reasonable and seamless transition.
By Yee Leng T.
I have not seen much benefits from program to date but haven't been with program that long.
By Club M.
Response from Constellation· Jun 19, 2026
Hello, We hope that in the coming days and months that you will see the benefits of being a Constellation customer. If you haven't already, you can sign up to be a part of our Rewards program at: constellationrewards.com. You can start earning points to use toward gift cards at select retailers, restaurants and more! If you need help with anything, please let us know. We're here to help you. Thank you for choosing Constellation!
I returned to Constellation because you have the best prices and service. I am grateful for all the checking in emails. Thank you Constellation.
By Sharon
It’s great, and the gas it cheap..
By Roydel