Excellent Customer Service
I needed ConnectPay to assist with a rush job and Angela Livingstone and Jeff Ramire went above and beyond to get it done. Very thankful.
By Bill S.
Thursday, November 5, 2026 · Customer reviews of US businesses

The Fair Hearing score
Excellent
26 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Payroll service designed exclusively for small businesses. ConnectPay offers one-stop payroll and tax services, with a payroll specialist dedicated to your account. We always pick up the phone during business hours.ConnectPay connects clients to Pay-As-You-Go Workers' Comp, HR services and custom time and attendance to create the right solution at the right time for their business. Real People. Real Answers. Always.®
ConnectPay Payroll Services (connectpayusa.com) has 26 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
26 approved reviews, newest moderated first
I needed ConnectPay to assist with a rush job and Angela Livingstone and Jeff Ramire went above and beyond to get it done. Very thankful.
By Bill S.
Marisa, consistently goes above and beyond to support our business, she is always available and willing to help us out in a pinch. As a small, family-owned business, it can be difficult to keep up with everything, and the exceptional level of assistance and availability Marisa provides truly makes all the difference.
By Tracee D.
Connect Pay is fantastic! The staff goes above and beyond to assist! Our Payroll Specialist "ROSE" if simply amazing! So happy to be working with a competent trustworthy friendly company! Thank You!!!
By Trish G.
Outstanding payroll company! The customer service is excellent, and working with Norma was an absolute pleasure. She went above and beyond to help me. Highly recommend!
By Mary
Very effecient and Anita is beyond helpful!
By Angela P.
Ann DiJon Acklin is always there for me!.
By Maria
Absolutely horrible experience - please pick any other payroll provider! I spent thousands only to learn they never actually filed reports in places they claimed to. I had to hound them repeatedly and was met with silence ambivalence and attitude. It’s been over 6 months since I stopped using them and I’m still having to call gov offices on a weekly basis to try to understand what they did / did not do and what I now need to do myself to close various accounts out. Total nightmare
By L F.
Response from ConnectPay Payroll Services· Apr 9, 2025
I would love to chat with you directly about your experience and learn more about what happened and who you are working with. Please contact me directly at [email protected] or 978-450-2900 and ask for Melissa, I look forward to hearing from you.
Switching payroll companies was a great choice for the price and the excellent service. Kathleen is our Rep and she is always eager to assist and has or finds the answer. She saves me so much time!! Thanks Kathy, I appreciate you and hope CP does too:)
By Leslie