RemotePassReviews of remotepass.com

Clear information and good service

Passant was very helpful

The website is very good and easy to use, and the customer support team is excellent.

I would give 0 Stars if i could. I am increasingly convinced that Remote Pass is a scam. For the past 16 days, I have been unable to access my salary, despite having no issues at all last year when payments were processed through the German cost center of my company.(I am living in egypt) The company made many promises regarding benefits such as health insurance, but in reality, this is not provided. If you want coverage, you must pay over €100 extra on top of the taxes already deducted. Every withdrawal through Remote Pass incurs additional fees, regardless of whether you agree to them. I have attempted twice to transfer my salary to my IBAN—the same account I successfully used for months—but they repeatedly claim my bank details are incorrect, which is simply not true. I have even provided proof to confirm the accuracy of my information. Remote Pass also offers a “virtual card” issued from Singapore. Instead of a PIN, you receive a one-time password by email each time you use it. The card is limited to online shopping, and most providers in Egypt do not accept it. Egypt is not even listed among the supported countries. This makes the card practically useless for essential expenses such as rent. Customer support has been unhelpful. The support team consists of the same two agents who provide scripted responses without addressing my concerns. Last Sunday, I re-entered my bank details at their request. Yesterday, I was told they had switched banking partners and should request the payout again. After two failed attempts, I have little confidence this will succeed.

It took 1 week to approve me on compliance and 2 days later after I transfer my money to RemotePass they blocked my account. They can't share informations why, and now I need to find other solution to pay my contractors tomorrow. I am moving to Thera. Worst service of all times.

I had an awful issue with my bank that I use to withdraw the money from RemotePass with (it was on the bank's side), and Rizwan from RemotePass support dealt with it like a KING. He was kind, attentive, understanding, extremely nice and caring, and he REALLY FIXED IT. So it wasn't just politeness, it was extremely helpful. I think I have never had such a support.

Reliable solution. My salary arrives on time and great support is always helpful and responsive

Outstanding support! Been a getting paid from remotepass for over 3 years it gets better and better with time. The card product is super convenient with instant access to funds. Bif thanks to Youssef and Phae from the customer support team