ConcordextraReviews of concordextra.com

Took my money bu did not supply what I had ordered. Do not answer the phone and have not replied to any of the messages I have left nor to any of my emails . Disgraceful treatment by Concordextra and needless to say will never use them again.

Stay well clear.You do not get your items and emails are not returned

Really bad, as the other reviewer said- was a bit wary of them, still gave benifit of doubt. No delivery - numerous emails, phone constatly rings out, spoke once she said I would get a refund..........no refund so looked for reviews. Dont order from these people!

Didn't receive goods and they've ignored all follow up e-mails. Get the feeling this is a dodgy company! I wouldn't trust with any large amount of money.

Truly awful - would not even give them 1 star!

Nil Rating! TERRIBLE COMPANY, STAY AWAY Unless you are happy to not receive your Full order / your order in time / a reply to your email / or a Refund. I have been emailing them about a £10 (which is stupidly low) refund for just under a year. They came back to me a few times providing un-useful (ridiculous) and relevant information, completely missing (or rather ignoring!..) the point that 'I have been waiting for a refund for 10 items i bought' - AND 'have been waiting for months..', and they have since completely ignored my emails. I am still going (keep emailing them), now I kinda just want to clogg up their inbox and hopefully annoy them or make them feel bad for working there and doing this to us (that is if there is any human left working there!..) So disappointed and disgusted as my previous two experience buying from them weren't so bad - but obviously I would never go back because they have shown their true colours ''take your money and good-bye have a good day even if the item you just paid for doesnt work/is broken, not our problem''

Stay away from this company! I placed order online and paid £6.95 for next day delivery. Received phone call TWO days after order to confirm address! Order was incomplete and this wasn't mentioned in phone call either, if I had known I would've cancelled whole order! Delivery note says refund but one month on still waiting for nearly £15 of my money back!!!!!! Emails ignored so I will take it further!!! Bunch of crooks!!!!'

I ordered two aftershaves from Concordextra, which were intended as Christmas gifts. However, when the parcel arrived and the courier handed it to me, I immediately noticed that it was soaking wet. It smelt strongly of aftershave and it dripped all over my carpet as I carried it in. I carefully opened the soaking wet parcel in my kitchen and it was immediately apparent that two unboxed glass bottles had been placed together in a white envelope and then shoddily wrapped in a black bin liner with tape. The bottles were smashed and all of the wrapping (i.e. an envelope and a black bin liner) were soaked. The parcel must have also leaked in the courier's van. One of the bottles was completely empty, but both of the aftershaves had leaked, as both had badly damaged lids with sharp jagged holes in the middle. I emailed Concordextra and attached a photograph of the mess. I requested a refund, but they didn't reply. In the end, I contacted PayPal. I had to open a dispute. Concordextra chose to ignore PayPal's emails, which seemed extremely unprofessional. PayPal had to refund my money themselves. I would advise others to avoid Concordextra.