Reid's Computer Sales & ServiceReviews of computerdiscountsales.net

Response from Reid's Computer Sales & Service· Oct 4, 2026

Thank you for being a customer for many years. I do want to clarify that the actual charge was $48.15, not $50, and this was not a charge for purchasing antivirus protection again. It was a discounted service charge for the technician time required to manually install, transfer, and properly configure the antivirus on your new laptop. Our normal office service rate is higher than the amount you were charged. Over the years, we have also provided you with several complimentary services, including manually reinstalling your antivirus when renewals were missed. While we have been happy to help when we could, technician time and labor cannot always be provided at no charge. We truly value our longtime customers and make every effort to keep our pricing fair. We’re sorry to lose your business over a discounted $48.15 service charge, but we must charge appropriately for the professional services we provide.

Response from Reid's Computer Sales & Service· Oct 4, 2026

Thank you so much, Judy! I’m glad I could help and take the time to make everything a little easier to understand. I truly appreciate your kind words and your trust in Reid’s Computer Sales & Service!

Response from Reid's Computer Sales & Service· Oct 4, 2026

Thank you so much, Peggy! I’m glad we were able to get the problem resolved quickly and get you back up and running. I truly appreciate your 5-star review and your trust in Reid’s Computer Sales & Service!

Response from Reid's Computer Sales & Service· Sep 30, 2026

Thank you Jeff. Glad we could help!

Response from Reid's Computer Sales & Service· Sep 1, 2026

Thank you for your feedback. We understand your concern; however, the diagnostic fee covers the technician’s time and expertise required to evaluate the device, identify the issue, and provide you with the appropriate repair recommendation. In this case, the diagnostic determined that the battery needed replacement and provided you with the information needed to decide whether to proceed with the repair. The fee is for the diagnostic service performed, regardless of whether a customer chooses to move forward with the recommended repair.