CompTIAReviews of comptia.org

i paid full price for a CompTIA certification exam and an additional fee for a physical certificate kit. It has now been months, and neither the complimentary kit nor the paid kit ever arrived. I contacted CompTIA support multiple times. One representative acknowledged the issue and stated I would be refunded. Shortly after, another rep reversed this and claimed refunds weren’t allowed despite me never receiving the item I paid for. They continued to send copy-paste responses blaming the postal service, offered no tracking number, no solution, and no accountability. After all the back-and-forth, I still don’t have the certificate I paid for, and they’ve refused to honor the refund their own staff promised. It’s unacceptable in 2025 to operate this way, especially when customers are paying hundreds of dollars for exams. Poor communication, broken processes, and zero customer care. I’ll never use CompTIA’s services again and strongly advise others to be cautious. Once they take your money, good luck getting any support or resolution if something goes wrong.

Terribly written content. The end of section reviews are confusing and poorly writted and often test content that hasn't been covered yet. The labs are a mystery to me even though I have been in IT for 20 years so my son couldn't be more confused. Overall I can't believe they charge for this course. I asked for a refund and got no response from them. Avoid this at all cost.

Worst customer service experience received by CompTIA. They have taking multiple unsolictored payments from my account due to an error on their end. They still have not refunded my account and it has been over a week now.

Had a transaction for a comptia sec+ exam voucher fail a couple of times and it took my money. I’ve tried going through CompTIA support but it’s not great. I’ve had to get a dispute setup with my bank.

On February 16th, I purchased the Comptia Master Labs for CySA+ and the Comptia CYSA+ Instructor Guide which comes with the instructor eBook. I paid a total of 448,70 Euros including the products, taxes and shipping. I received the email confirming the purchase, however, my order is not even showing up on their website, I have not received the access key for the labs any sign of the books and eBook. I already sent 2 emails to their costumer service I got ZERO responses.

I have now been billed for two months and I have no way to cancel because you need an activation code which I did not receive and have no access to courses. I have submitted tickets, sent emails, updated emails.... Finally spoke with a real person today, we'll see. So unfortunate. I have been using TestOut for years. The content and traings have been incredibly useful. The merge into Comptia has reduced this company to 0.

I’d like to update my previous response. About the $350. They told me I wasn’t going to receive my refund and that I needed to schedule the exam after telling me multiple times they didn’t even see my order then told me the only recorded purchase they had from me was back in 2018 which I definitely did not purchase anything from this company ever. As promised I filed with the FTC, STATE ATTORNEY GENERAL and the BBB. Only after filing my complaints did they agree to return my money. So I did get my money back but they made jump through all these hoops after telling me I was not able to get a refund. Do not do business with this company.

To those people working on my case I applied, did the test and booked for the interview (Yes, you read it right, it is just a damn course, I weren't applied for a job) booked in advance, then on the interview day, click the link and voila, no one showed up, though I need to update Zoom, updated and clicked the link, the link not working, sent an email to them and YES, they told me the class was full and they won't accept any application anymore... I mean, bro, how hard for you guys to send AN EMAIL to let me know that it was full? Why do you want me to take a day off work and attend the 15 goddamn minutes interview when just simply said it was full? Wasted my time, if you guys don't know how to communicate efficiency then you guys need to close the damn customer service department then!!! I have no idea if this is an IT school or not, just simply send an email and can't do it in the first place, what a joke!