CompTIAReviews of comptia.org

I normally do not take the time to write negative reviews, but my experience with CompTIA customer service was frustrating enough that I felt it was necessary. I was trying to access my Microsoft Client OS course through CompTIA. I first contacted my school, who directed me to their IT department. IT then contacted Barnes & Noble regarding my course materials, and Barnes & Noble ultimately told me that I needed to contact CompTIA directly. After going through all of that just to reach the company that was supposedly able to help me, CompTIA's customer service was extremely unhelpful. They were unable to answer my questions, did very little to help resolve the issue, and I ended the interaction feeling like I had gotten absolutely nowhere. For a company that offers certifications that are widely recognized and respected throughout the IT industry, I expected a much higher level of customer support. Students and professionals spend a significant amount of money on CompTIA courses, training materials, exams, and certifications, and the customer service should reflect that. I rarely write reviews, especially negative ones, but this experience was bad enough that I felt CompTIA deserved the criticism. They seriously need to improve their customer service and provide representatives who are actually able to help customers resolve problems.

Very unsatisfied with the way the CompTIA support channel works. I signed up for a course, and there were countless issues. on top of that, there was a bug whereby i couldnt generate the certificate once passing. The support team kept one with automated replies, and then kept on closing the ticket. Not happy with that at all, I wont be using this platform going forward for other certifications.

Absolutely terrible support team i have been asking for a human for months showing extensive reports of exam problems unstable website, extreme long loading times, can't sign in. cloud flare went down a while ago and they lost my account. I wish i could get a refund but i am just warning people to never use CompTia

CompTIA cancelled my certification when I asked for help in uploading CEUs.

The certification bundle asks for signing into Microsoft 365 with the organization email address, and I purchased this on my own. The support is poorly designed to promise assistance in 24-48 hours, and this promise is given again after each ticket times out without a response from CompTia. I agree with another review left that this company is being supported by the government without delivering acceptable service.

They breached gdpr and sent me another customers details, was unable to book an exam for months due to this but they refused to extend my voucher! Awful customer service it’s like talking to a brick wall

Terrible study material and glitchy exams. The monopoly on Comptia has to end. They make it so that even people who have been in the industry for decades can fail due to poor questioning so they can double dip on fees to resit exams.

Pointless certificates. Won't get you anywhere.