Complete Appliance ProtectionReviews of completehomewarranty.com

Really horrible sales. Spoke to Randy and was really disappointed with the customer service. Questions weren’t directly answered (had to almost repeat the same question in different ways) and felt like one was speaking to someone arrogant on the other end. If this is how they treat people when trying to get their business, I can only But imagine how it must be when filing a claim.

I reached out today to get some more info on their plans, but I was met with total disrespect. The representative was rude and treated my questions like a burden. I was looking forward to working with this company, but based on this phone call, I'll be taking my business elsewhere. Good prices don't excuse bad treatment.

This company has telephoned my elderly vulnerable mother twice regarding her appliance cover after her cancelling it. They have persuaded her that she needs this cover for another year and asked her for her bank details over the phone. She tried to cancel the payment with the bank but it was too late. She did not send the authorization letter back confirming she agreed to the payment but it was still taken. The telephone number just goes through to a Tesco Mobile answerphone and doesn't even state the name of the company. Very unprofessional. There is no way of talking to anyone. No reputable company should be persuading elderly people to give their card numbers over the phone. Terrible company for any form of customer service.

My Warranty Company is Better than Yours! Complete Appliance Protection did it again. My house was hit by lightning destroying just about everything, including two furnaces and two air conditioning compressors. Without any hassle CAP sent Payout Authorizations for all four units. Seeing that I was claiming these on my insurance, and the fact that CAP has always protected us, I gladly returned those authorizations. Thanks CAP for always being there for us!

I have been with Complete Appliance for so long and not one time have they disappointed. The complete should also stand for Complete Customer Satisfaction!

We reported our leaking dishwasher to Complete Protection, the response was prompt, representative was courteous and the process painless.

Complete protection plan is a good company and I have been using their services for many years. The reason I am giving 2 stars is because of bad customer service. I needed help in deciding to choose ultimate plan verses some other home warranty plans. The representative was frustrated and raised her voice and showed her frustration. I was not comfortable seeking any more help. I feel customer service is a very important job to help and convince customers to buy their products or services. It doesn’t matter how good the company is if they provide cheap customer service.

We are incredibly happy with Complete Protection! They helped us save $300 toward the replacement of our water heater, and the entire process was simple and stress-free. The reimbursement process was straightforward, and their team was always available to answer our questions with professionalism and care. Their exceptional service truly exceeded our expectations, and we can’t recommend them enough. If you’re looking for a reliable company with great customer service, Complete Protection is the way to go!