Commit ActionReviews of commitaction.com

For almost two years, I was a client of Commit Action, where I had a weekly call with a personal coach to help set goals. In the beginning, the service was beneficial, but over time, the true face of the company was revealed. Issues started, such as frequent call disconnections – yet I was still fully charged without any compensation or acknowledgment. My coach tried to help by forwarding my requests, but she faced the same response: complete disregard from management, even to her repeated requests for support. The breaking point came when I registered for the company’s annual seminar in Mexico, called HEADSTART, with a $3,000 deposit. Two months before the seminar, war broke out in Israel. I had to cancel due to the situation – I am a father of five young children, my business was closed, and there were no flights. I notified the company well in advance, at a time when they hadn’t incurred any expenses related to my participation, so they could have refunded the seminar fee without incurring a loss. However, they consciously chose not to do so, even though it would not have affected them in any way. When I reached out to Peter, the company's main manager, he initially replied with empathy, promised to help, and then… simply ignored me. For six months, I repeatedly tried to reach him through my coach and directly, but Peter completely disregarded all of my messages. When I finally decided to cancel the service, within an hour, I received an angry email from Peter, even directly insulting me. When I replied with a personal explanation of my situation, he responded that he wasn’t interested and had no time to read my email. To make things worse, he later sent me a threatening email stating that if I shared my experience publicly, he would sue me and take even more money from me. Commit Action’s dismissive treatment of clients – especially in emergency situations – and the way they took advantage of my financial situation while continuing to charge me without real service left me shocked and disappointed. There is no excuse for such neglect toward a long-time client. There are many other companies that offer a more humane and respectful service. Unfortunately, Commit Action is the opposite – here, I experienced a heartless and cruel attitude toward clients, and it seems toward the mentors trying to help as well. * This review is backed up by emails and invoices, and I am ready to present proof as needed.

A disappointing experience. I was VERY excited about signing up to Commit Action, and tried the service (at $575 per month). I wasn't really sure how to extract value from my coaching experience. My calls often felt like academic lectures that were interesting, but not necessarily always relevant. This took much much of the limited call time. And as a result, this left little time to talk about the specifics of what I wanted to achieve in my startup that week, and then often the call ended pretty abruptly and in a way that was incomplete. Ultimately, the calls felt like we were just covering my normal 'to do' list, and didn't have much depth to them. And I don't feel that the onboarding process was clear. But the most disappointing part was my engagement, and the reason I'm writing a review (I'm not a review person) was my interaction with their Head of Customer Success, Ryan. When I decided to cancel the service, and said I would explore coming back in the future, he sent me multiple incredibly passive aggressive and rude emails. I won't go so far as to paste them here, but they were definitely out of line and pretty shocking for someone that is responsible for customer success. It left a very poor taste in my mouth, and really showed that they don't care about their new customers. Ultimately, I'd say this is not worth the investment. From what I've heard, the service used to be a lot better, but its going downhill these days as they scale the business. Such a shame. +++ An update, based on Commit Actions’s bizarre and untrue response: Your statement that I was ‘non responsive’ implies that I was not responding during my active coaching. This is untrue. Rather, I subscribed online and then purposefully delayed scheduling my first call because 1) I was in the midst of fundraising (which I communicated), and 2) signing up triggers Commit Action sending pre-work on milestones etc before the first call, and I wanted to carve out appropriate time do do that thoughtfully. Please also be honest and share that the coach I was assigned had a busy schedule and some travel (which is totally reasonable and was no issue) and that I was provided dates some weeks into the future and/or at time zones that didn’t align with my location, and so there was a waiting period on your side, too. I had no issue with this by the way(!), and I don’t believe you should penalise me for choosing a start date that also worked for me. That is bizarre. And this has nothing to do with why I chose to step away from Commit Action. Also once my kick off call took place and my weekly calls began, I was responsive, prepared and on time for every single call. In fact, so much so that I felt unsure what our call time should be used for. So please do not misrepresent the truth. Lastly, at your request I agreed to share constructive feedback on a call and scheduled and confirmed it with you. There was no ‘trouble scheduling’ - I used your scheduling link at your request. Your Customer Success lead then abruptly cancelled it, to which I replied via email and did not receive a response. So, in fact, it is your team that hasn’t responded to me. So please, once again, do not lie saying that I have not responded and therefore you will consider this the last communication. We have emails to the contrary. All you are doing is publicly demonstrating your ‘Customer Success’ approach, which is passive aggressive and misrepresents the truth.

signed up for the elite package with Commit Action, costing over $1599 per month, and was thoroughly disappointed. The coaching felt generic and uninspiring, with canned messages when I missed calls. After just two weeks, my coach abruptly left for a week, and I was casually handed over to another coach, which didn't feel "elite" at all. Paying $1599 for two rushed 20-minute check-ins is outrageous, equating to $600 per hour. The supposed "science" behind their methods didn't seem special to me, and while it might work for some, the elite package is a complete scam.

C/A denied my entry, without any explanations. How can this place call itself a coaching place, where you're suppose to HELP people get back on track. I did my best to sign up, and they tried to hit me with a high pressure purchase, did not give any time for me to think it through. And because of that, here is the e-mail they sent me today! 9/27/2023 Hey Steven, Last shot: just wanted to extend this Buy-1-Get-1 offer — valid today only — to encourage you not to procrastinate on this, and give us a try. You buy one month of coaching and the next one is free! (so 2 full months for just $399) If you have anything you want to clarify, ping me back and I’ll answer here or hop on a call with you (book here), but this is the last email you’ll get from me unless you reach back out. I wish you the best of luck either way! All the best, my response: Plus the $150 off You’ll have a deal C/A Response: Hey Steven, After talking it over with our leadership team, I think our reflection is that this is not the best time to have you working with Commit Action. We wish you nothing but success going forward, but I don't believe this is the right place or the right solution for what you're working on and our coaches are not the right people for you to be working with. Additionally, I want to apologize that you received an outdated version of the email offer. The BOGO coupon is no longer available for any client, yourself included, but was sent out in error via an automated sequence to a handful of people today. I apologize for that. I hope you understand and please take care. All the best, Ryan Bottom-line- do not believe everything you see and hear! Update on Review- recently, CA wrote a reply back indicating (personal misconduct) we barely know one another, and already they have to be very judgmental- exteremly disturbing- Hi Steven, I'm sorry you're disappointed that we cannot work together. Ultimately we were concerned by your personal conduct during your intro call and had to take the decision to prioritise the safety and well-being of our coaches. We truly hope you do well and find assistance going forward, but we of course reserve the right to choose not to work with any individual based on their personal conduct. All the best, Commit Action

I paid for two months and would confidently say I wasted 800 dollars The website sells a ‘methodology’ which comes down to 20 min phone calls. Would I recommend it to someone I know. Absolutely not. I missed two calls because I was on sales calls. Was I offered a replacement call. NO! Do yourself a favor and find a buddy to help you and don’t waste 400 dollars a month. Really not worth it.