Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
598 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
ComfortUp is a provider of high quality indoor and outdoor goods ranging from cooling and heating systems, indoor air quality products such as filters, humidifiers, and dehumidifiers to a range of products and services that enable a more comfortable and energy efficient lifestyle.
ComfortUp (comfortup.com) has 598 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
598 approved reviews, newest moderated first
5 stars is not enough, if you're in the market for a mini-split comfortup is the place to shop
By Ted
Response from ComfortUp· Apr 19, 2017
Wow!- Thank you, Ted! We greatly appreciate your kind words and for taking the time to give us such a great review. Thank you for sharing your experience! -The ComfortUp Team
Great service and great prices. Thanks for your service and parts departments. Harold Daniel
By harold D.
Response from ComfortUp· Apr 18, 2017
Thank you! Harold, for giving us a great review. We love to see happy customers share their experience regarding the great service and great prices offered by ComfortUp.com. Thank you for taking the time. We greatly appreciate your business and look forward to seeing you again soon. -The ComfortUp Team
Equipment was well priced and delivered as expected
By Ronald H.
Response from ComfortUp· Apr 18, 2017
We pride ourselves on offering the absolute best Prices, Products, Service and Delivery. We're happy to see that you are satisfied. Thank you for taking the time to give us a good review. We appreciate your business and look forward to seeing you again soon on ComfortUp.com -The ComfortUp Team
Products appears to very good quality, simple installation along with good manuals. I have done a lot of different types of installations, this would have been my first A/C heat pump mini split system. as of today 04/14/17 complete system is installed waiting on local A/C contractor to pressure test with nitrogen, then vacuum and charge the inside units and lines. Very detail instructions, if you can ready and have any drive at all anyone could install this system.
By Randal B.
Response from ComfortUp· Apr 18, 2017
We appreciate you taking the time to share with us your experience. Its great to see that you are pleased with the quality and that the installation was a breeze. We greatly value your business and your insights. Thank you for shopping with ComfortUp.com! -The ComfortUp Team
I received my ductless AC unit in perfect condition. It was not difficult to install myself. I got a professional to do the final hookup and commissioning, which took about 3 hours.
By James S.
Response from ComfortUp· Apr 13, 2017
Thank you! James, for giving ComfortUp a great review! We love to see everything arrived in perfect condition and that installation was a snap. We're certain you'll love the comfort provided by your new system. We thank you for your business and look forward to serving you again soon! -The ComfortUp Team
fast sales, received product quickly
By jim N.
Response from ComfortUp· Apr 13, 2017
Thank you! Jim, for taking the time to give us a review. Great service, great prices and Fast delivery are what we strive to do. We're happy to see you are pleased. Thank you for your business! -The ComfortUp Team
So far equipment is doing good.
By F.D.
Response from ComfortUp· Apr 13, 2017
Thank you for your review. We're happy to hear that everything is doing good and that you are pleased with your shopping experience. We appreciate all feedback and appreciate your business. -The ComfortUp Team
I ordered a mini split company didn't tell me line set was not in the package nor did the company call me to say Mr martin we are informing you that we could add a line set so there would be no delay. It was learned by chatting with upcomfort that there was no line set so item was refused and shipper would not let me inspect item there fore cancelled. When chatting with comfort up the person if formed me no line set but did ask if needed here again who would not of no line set or connection cable. They would and didn't say or ask for line set. They say it was there I recall it wasn't did know so I asked in chat only to learn more money for shipping and delay.
By John M.
Response from ComfortUp· Apr 10, 2017
Hi John, We greatly appreciate you shopping with ComfortUp. It's unfortunate to read that you had some confusion surrounding your system including a lineset. I hope I can clarify this for you. Basically, not all of our customers have a need for linesets, so we don't always include them within our system listings. The systems we sell that do Not include linesets, such as yours, are indicated as such by stating the linesets are “Required, but not included...” right below the system picture. The systems we sell that Do include a lineset, we have a large graphic of a lineset, clearly indicating their inclusion. These differences are easy to spot, therefore it's not common practice for us to reach out to customers to confirm their order decisions. If there are ever any doubts, we're always happy to help. Please feel free to reach out to us anytime. -The ComfortUp Team
