Fast and convenient service
Fast and convenient service
By Larry H.
Response from Comfort Medical· Feb 11, 2020
Thank you for the positive review!
Tuesday, November 10, 2026 · Customer reviews of US businesses

The Fair Hearing score
Excellent
5,088 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Your best choice in ostomy and continence supplies. Free home delivery. Worry-free Process. Superior customer service. Call 1-800-223-4738 or visit www.comfortmedical.com
Comfort Medical (comfortmedical.com) has 5,088 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
5,088 approved reviews, newest moderated first
Fast and convenient service
By Larry H.
Response from Comfort Medical· Feb 11, 2020
Thank you for the positive review!
Customer Service, always try's to make sure all my needs are meet, I get follow up calls, just to make sure I'm satisfied with my products thanks so very much
By customer
Response from Comfort Medical· Feb 7, 2020
Thank you for the positive review!
I have never had a problem with Comfort Medical until this last order. I needed my order a little early because I didn't order enough last time, contacted Comfort Medical and heard nothing else until I got so desperate I called again. They needed approval from my doctor, which is fine and understandable, but nobody told me that and I was left "hanging" wondering what the hell I was going to do if I ran out completely. Big fail on Customer Service's part.
By Tom
Response from Comfort Medical· Feb 5, 2020
We're sorry to hear that you had a poor experience. We work hard to make sure that everyone who contacts us is taken care of, and that they get the supplies they need. Please give us a call at 1-800-223-4738, we'll make sure you're taken care of.
I’m from Canada, had surgery July 8 2019. When in Canada I was changing onto my bag once a week. Since I’ve been in Florida, bags are not lasting that long. I might get 3 days. So happy with the service I received getting more bags. I would definitely recommend this service to anyone needing help. Thanks very much.
By Kim
Response from Comfort Medical· Jan 28, 2020
Thank you for the positive review!
Quality of products, speed in delivery, and customer service are excellent. Billing is awful! I can't tell what is happening, but there is evidently a problem between the billing department and insurance companies. I would give Customer Service an A+. I would give billing a D-. Also next to impossible to ever speak with anyone in the billing department. Tom Jones Windsor, CO
By Tom J.
Response from Comfort Medical· Jan 15, 2020
Thank you for your positive feedback. We work hard to deliver the best customer service and quality of service possible to all our customers. Additionally, are glad we were able to resolve your billing concern.
Best service
By Robert
Response from Comfort Medical· Jan 10, 2020
Thank you for the positive review!
I have been using Comfort Medical for over a year now. I couldn't be happier with them. They are on top of my needs and communicate with me on a regular basis. Their service is exceptionable. It seems at this point that I will always continue using Comfort Medical for all of my Urostomy needs.
By JOHN
Response from Comfort Medical· Jan 10, 2020
Thank you for the positive review!
I have already written a review. Apparently as well as publishing misleading advertising, you don't pay any attention to any review that isn't praise.
By Jim
Response from Comfort Medical· Dec 23, 2019
Your feedback has been shared with our Patient Advocacy group. This important step allows us to work on continuously improve our patients experience.