ComfortkeepersReviews of comfortkeepers.com

Probably the single worst company I have ever dealt with. They employ caregivers who are illiterate, sleep on the job, keep gifts and money from vulnerable clients, smoke on shift, call off regularly, arrive late, arrive at clients homes and sit in their cars so the GPS says they're working. They will send completely unqualified and inexperienced office workers with zero training in client care to an unmanned appointment just to say they didn't leave the patient alone and ensure they get that money. They will remove patient requirements when looking for potential caregivers among their employees, and explain it away as "they don't know what words like ambulation or incontinence mean". They will charge families for appointments not being cancelled within a certain time frame EVEN if the reason for cancelling is DEATH of the client. Their motto is supposedly to "raise the human spirit", but the only thing they're seemingly looking at is their bottom line. They've reduced trainings for caregivers, and do shorter caregiver orientations that are roughly 5 hours instead of two days like other franchise owners offer, to save their bottom line. RUN, don't walk, to find someone better. They're charging you almost 40 dollars an hour to send people they don't even pay $20. They're disgusting.

Needed a caregiver in an emergency situation and Google showed me their website. I called and was quoted a price of $150 for 3 hours of care. I agreed on the phone but they wanted me to sign an invoice first, to pay them ahead for the care. Had "an employee/caregiver " call me to ask me my address and tell me she was on her way to help me as soon as I signed the "paperwork " they emailed me. Finally got the paperwork and read it carefully, hidden in the place where they write the amount they want to charge you, under some "xxxxxx" was a price for $399.00, not the quoted amount. Also hidden within the invoice was an agreement (previously undisclosed) for the agreement of a mandatory 20 hour a week, at undisclosed rates, subscription contract. The woman on the phone never talked about a contract since we talked about a one time emergency service. I got another call from the supposed caregiver who claimed to be parked outside my home, just waiting and rushing me to sign said voucher or bill of sale, still quoting me $150, but papers on email said $399 00. I called the company yet again, told them of the higher cost written on the invoice and the previously undisclosed 20 hour a week contract. They told me to ignore it, that they were guaranteeing me by phone the charge of $150. I declined and they said they would email me another invoice with the correct agreed upon price, it never arrived and they stopped calling me. All they got was my name and address but nothing else. I'm reporting this to warn others that Comfort Keepers tried to take advantage of my moment of vulnerability and need to charge way more than their original verbal quote, tried to sneak a legal binding contract for undetermined charges for mandatory 20 hours of service within their "invoice " Any elder not in all their wits or a family member trying to get emergency care for their parents or themselves can easily be fleeced by such immoral and fraudulent business practices

Interview successful 29 July 2026 (ID 19fadb214cc543c5) - listed ONLY 3 HSeLaND courses. On 10 Aug and 12 Aug they added 3 more and claimed they were there from the start - they were not. 20 Aug I received Availability Agreement with start date 03.09.2026 - 40h fixed for 16 weeks (ID 1a01f5dd0347939d). I trusted it and resigned from my secure job in Celestica Galway. Contract ended 24.08.2026. I completed ALL trainings BEFORE 24.08.2026: - Induction Declaration signed 21 Aug 15:04 and trainer 22 Aug (Ref C6XM5-HAD8G-7ZA3V-SFMXJ via PandaDoc) - Children First 20 Aug Cert EKP-0758-4798-7607-1950 - LearnUpon - all modules Completed 24-08-2026 On 24 Aug I asked for Contract of Employment - no reply. On 25 Aug Recruitment Specialist claimed the 6 courses were in Welcome email from 29 July - false. Result: No contract, no income since 24.08, had to return from abroad. HR email does not exist (bounce), confidential feedback address is actually Press / Sales Director, and former HR auto-reply redirects back to same recruiter. WARNING: Do NOT resign from your current employer based on Availability Agreement. Wait until you have a signed Contract of Employment with start date in hand.

The worst company on the market !!! Avoid if possible.

They Looked for the same documents like cv proof off address & photo ID over & over they are wasting my time I wish I never applied here stay clear from this company wouldn’t recommend i feel like I was being lead to believe I passed the 1st stage sheer waste of time ….. no response after I sent the documents twice ridiculous carry on..

Very unprofessional. I was contact by one of the Lead generation Team Comfort Keepers for a job application as a Live-in Cariergiver by email, and was told to send supporting documents for my application. I told them that will need two days to colect the nesesery pepper work. A day letter I resived a email stating that I'm supposed to send all the nesesery things. I was able to email everything a day after. I had to collect a letter from my bank as a prove of address, normally it will take a few days the bank to provide the letter. And then keep in mind that things has to be in English. For my surprise I resived a email shortly after that, stating that my application was unsuccessful. Without any reasonable explanation why when I emailed all the nesesery things my application was "unsuccessful"?! Very disappointing and unprofessional. There is miscommunication going on between them and you very much. DON'T recommend them. It will be a headache. There is many other company's that are more reliable to work with.

Terrible company, I would not trust them with a dog never mind a vulnerable older person. The carer's overdosed my fathers medication, then tried to blame him, even though I had personally given clear instructions, wrote them down, got the hospital to email them too, they let him miss medication also and my Father took very ill after two days of incorrect medication taking. When I pulled one of the carers up on it he showed no remorse, blamed my Dad and told me I'm not a good person. They also wrongly told me my Father was end of life palative care, he had organ failure and a palative team will be coming to him, NONE of this was true and caused a lot of distress to my family and I until I found out from the hospital this was not the case. Its very hard to get them to admit anything, they prefer to try blame somone else. The times were not adhered to, they sent people out that didn't seem to know what they were doing and my Dad has been extremely upset with his experience. He was in hospital for four months and should have come out to recuperate at home, we are only with them six days and we are now in search of a different company, two of the carers were excellent but the company as a whole, I would avoid like the plague. If I could leve minus stars I would, disgrace of a company. Avoid, avoid avoid

I initially had a positive impression of this company during my first interview, but unfortunately my experience quickly changed.After being accepted for training, I had to wait two months for my scheduled session. On the day, I struggled to find the location due to a lack of clear directions, and no one answered my calls. I even emailed them, but as a result, I missed the scheduled time. They rebooked me for another interview — again after another month of waiting. When I finally attended training, day one felt more like being back in school than practical job preparation. We were asked to take notes and then told at the end of the day that there would be a test the next morning, based entirely on that day’s material. We were given very limited time to prepare, and no one was informed in advance about the test. The questions were challenging to learn in just a few hours. After completing the training, I received no update on my results or next steps. Two days later, I had to contact them myself, only to be told I had not been accepted. In my opinion, this experience showed a serious lack of communication and respect for candidates’ time. I turned down other opportunities to attend, and I left feeling disappointed and undervalued also they knew that they don't have work in the area but they choose to waste mine and everyone's time