Carefully packaged
Great products, carefully packaged. I have ordered many times from Colourpop, everything always arrived intact! I really like their products as well, fun colours, good quality, fair prices
By Maria
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
45,188 reviews
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ColourPop offers high quality, cruelty-free beauty products that are on trend, on demand, and never break the bank. We are digitally native leaders in the beauty industry with a highly engaged community from all over the world. We deliver innovative, trendsetting products at record speed by producing every product on our Southern California campus.
Colourpop (colourpop.com) has 45,188 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
45,188 approved reviews, newest moderated first
Great products, carefully packaged. I have ordered many times from Colourpop, everything always arrived intact! I really like their products as well, fun colours, good quality, fair prices
By Maria
Colourpop has the best eyeshadows! Very pigmented and when you use their eyeshadow primer they don’t budge! And very affordable and always quick shipping! I have been ordering for years and will continue.
By carrie C.
Worst customer service I have ever experienced.
By Emily
The products were great! However one of my pallets arrived cracked. I emailed colourpop about it and haven’t heard anything back. Granted this was over the holidays but over two weeks later I still haven’t gotten a reply. Good products but lacking in customer service and communication.
By Lk
Colourpop palette going coconuts is just the right colors for me. I love the brand because it is cruelty free. I bought two one for me and the other for my sister. The texture is soft, bendable and just beautiful. I also bought some lip gloss. All this was on sale for my Christmas shopping.
By Eneida
I really love the color combos and the saturation of color. I don’t like the way the eyeshadow pallets are shipped—had 2 arrive with broken shadows.
By Tina B.
Terrible customer service .. no phone Number never received my items ..never received a refund ..emailed them multiple times getting some type of robot email back then I finally got a hold of a real person .. by then the items that I ordered a lot of stock, they didn’t even offer me a different product just a refund .. which they were supposed to give me a refund .. that was two weeks ago. Still no refund color pop is awful not trustworthy at all.
By Gina
What initially caught my attention was the variety of models you had on your public forums. The colors and collections of eye makeup are colorful, fun and unique!
By Jane T.