Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
45,188 reviews
ColourpopSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
ColourPop offers high quality, cruelty-free beauty products that are on trend, on demand, and never break the bank. We are digitally native leaders in the beauty industry with a highly engaged community from all over the world. We deliver innovative, trendsetting products at record speed by producing every product on our Southern California campus.
Colourpop (colourpop.com) has 45,188 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
45,188 approved reviews, newest moderated first
I received two eye pallettes that came in damaged. They were all gifts for the holidays. I sent two emails to Colourpop to get new ones or a refund. No one has responded back to me. The products and service have failed my expectations. The beauty and make up is competitive. For this, I'll use my needs with other companies.
By Lisa M.
Ordered 3 palettes during the Black Friday sale. They were all available. A few weeks later I got an email telling me they had to give a refund because one of the palettes was not available. So, why did they allow me to purchase it? Also, why don’t they send me the palette when it is back in stock at the sale price I bought it at? Terrible customer service.
By Julie T.
first, I dind't recived my full order. They gave me a cupon, I used that cupon to mate a New order. More than a month has passed & my package is not on way yet. I wrote them but the answer is same : the status about your track can take 24-48 hours to refresh. My package has not movements since november 30th. today is January 9th.
By Cintia L.
Great quality products at an affordable price.
By Jynnesa D.
I’m always pleased with my purchases. I’ve never been disappointed. I have bought many times from them and would do it again.
By Kellee W.
Love Colouropop, I bought makeup from Chile.
By yasmin H.
I purchased one of their holiday mystery boxes. I have done this in the past and was pleased with the results. This time though, it was very clear that the only things put into this box were the over stock things from collections that have completely flopped. With a box like this it needs to have a balance of neutrals and colors to help entice the buyer to want to explore ColourPop more and even purchase more in the future. Out of the whole box I received one eyeshadow pallet that I know I would actually use. The other two eyeshadow pallets were SO BRIGHT that there's no way I will ever use them. Everything else was a complete joke too. Honestly, if the whole box was even really worth the amount I paid, I'd be surprised. It was basically a bunch of random makeup that no one would want. This was the furthest thing from enticing me to purchase more from this company. Over all, I have one pallet that I could've paid less than $20 for on sale.
By Whitney C.
Prices and quality
By Roxanne J.
