Did not receive the item I ordered
Did not receive the item I ordered, and they do not reply to my email
By Mariska P.
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
45,188 reviews
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ColourPop offers high quality, cruelty-free beauty products that are on trend, on demand, and never break the bank. We are digitally native leaders in the beauty industry with a highly engaged community from all over the world. We deliver innovative, trendsetting products at record speed by producing every product on our Southern California campus.
Colourpop (colourpop.com) has 45,188 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
45,188 approved reviews, newest moderated first
Did not receive the item I ordered, and they do not reply to my email
By Mariska P.
The products are great, however shipping is terrible. I’ve ordered twice and it took about a week to receive the first order and well over a week to receive the second order, after getting stuck at one shipping destination for about a week. They ship from California and I’m located in Louisiana, it shouldn’t take 3 days max to get a package from California. Do I recommend the products, yes, do they need to reassess their shipping/carrier, yes!
By Cobbs
I didn't have to wait long for my order to come. And once I got it of course I was excited! I love all the themes, colors, and prices are great as well. Thank you!
By Jessica C.
Quality products,updates on products, no issues with receiving products.
By Jenny O.
Beautiful. Obsessed with the color it gives my lips.
By Paola S.
Hace 6 años aproximadamente compré por primera vez y el pedido tardó como 4 meses en llegar ya que yo vivo en México. Esta vez que compré el pedido llegó súper rápido y súper eficiente la entrega. Directo a mi casa. Fue excelente ver cómo la marca mejoró su logística para llegar a todos lados <3. De más está decir que el producto me sigue fascinando tanto como aquella vez.
By Mariana O.
Most of their lippie sticks I bought are excellent, however recently I bought the Brink colour, it's supposed to be matte but it isn't. It feels sticky and 2 new cami colour lippie sticks I bought started sticking when twisting open.
By Chica
Good products and pretty mystery palettes . Thanks
By Elboni A.