ColorWareReviews of colorware.com

Absolutely disgraceful customer service

The colors on my switch 2 controller are fantastic. And it works great! Thank you once again Colorware for a great product! My only complaint is that when fedex delivery was used they sent my controller to my neighbor’s house thankfully I was able to get them back from my neighbor house. Just wish fedex was better delivery service. But the controller works and looks amazing thank you!

I ordered an DualSense Edge for my PS5 I received it 3 weeks after my order. The controller came out way better than I expected price was steep but fair for all the labor they do as to stripping the whole controller down putting several layers of paint, sealer and putting back together. I have a bunch of concepts I want to try, I just wish they kept the option of ordering console plates separately as well but they removed that option and now we must buy a whole system.

Absolutely horrible experience with this company. Ordered a pair of the Bose headphones and not only did they come extremely late, but they were not even the same colors as pictured on the website. I was told they would ship out in a few weeks- I placed the order no 7/9 and just now received it on 8/19. I kept being told "they would ship out by the end of the week". I FINALLY received the order and was so excited, but then when I opened the package it was not the same colors I had custom picked. I emailed customer service and they said that "Every computer monitor does have different color settings so the colors in reality won't be exactly the same as the 3D renderings displayed on our website" and were unhelpful to say the least. While the blue and the pink colors I chose were both off in shades which I guess I could understand to some degree, part of it was supposed to be orange and it came yellow. Completely different color- not shade. On top of all of this the customer support or sales team is absolutely awful. They are so rude and unfriendly- they treat you like you are stupid. My complaints were ignored and all I got was a "Do you want to return the item?". Completely unprofessional and would not recommend. Wish I had read some of the reviews below prior to ordering- they are very much true.

I ordered bose headphones to be customized and was told that it would take 5-10 business days. I ordered it on 4/3/24. I have still not received the headphones after being told 3 times that they were going to be shipped. The customer support is horrible. I would not recommend this company. BUYER BEWARE!!!!!!

The managers are terrible, along with the painting crew.

Deceiving gift cards. I had ordered my daughter a pair of Bose headphones for Chirstmas. I knew what color she wanted and they looked great. I wanted to get my son painted joycons , but didn't know what colors he wanted. So I decided that a gift card was the way to go. The price would be 169 for the pair. I bought two gift cards for 100 each to cover the cost since the gift cards jump from 100 to 250. Whenasked my son if he had used the gift cards, he said they will only let you use one gift card at a time, so he used one for the joycons and put in the extra money himself. I am furious that should be stated in their description of gift cards. I use gift cards all the time at other stores and never ran into this.

A couple of months ago I have ordered Apple Airpods Pro (2nd gen) at Colorware Inc. (Jet Black Matte case with Candy Apple Matte airpods). After using them for months, I can only tell that I’m very enthusiastic. The Airpods work very well (as can be expected from Apple). And the paintjob by Colorware is fantastic! Still looks as good as in the beginning. I can absolutely recommend Colorware.