Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Bad
103 reviews
Colonial Penn Life Insurance CompanySelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
For over 60 years, Colonial Penn has specialized in offering life insurance directly to consumers. Through the mail, TV, our call center and the web, we focus on providing life insurance protection for folks like you and your loved ones. Colonial Penn was a pioneer in designing insurance products to meet the needs of the mature market, and in 1968 became one of the first insurers to offer a Guaranteed Acceptance Life Insurance plan exclusively for people age 50 and over.Today, Colonial Penn offers life insurance products that are designed to help ease financial burdens at a difficult time. Our most popular plan is our Guaranteed Acceptance Whole Life Insurance available exclusively for age 50 and over. We also offer “easy-issue” permanent, whole life insurance.
Colonial Penn Life Insurance Company (colonialpenn.com) has 103 customer reviews on The Fair Hearing, with an average rating of 1.1 out of 5.
103 approved reviews, newest moderated first
My Father past away in the hospital from heat failure and suffocation he had been paying 30yrs to Colonial Penn I called Colonial Penn and they told me sorry but this is accidental insurance only never explained to my father and they never did anything about it like my father planned for his heart to fail or suffocation this company needs to be sewed.
By James H.
The worst company what a rip off. I have 1 policy for 5 years and when I cancel it the return was only $92.11 and my question is wat happen to the $1,000 dollars after 2 years zero nothing but $92.11
By Genevive L.
If I could give them a NEGATIVE ZERO I would. The absolute WORST experience with them. Gave us the runaround for EIGHT MONTHS to receive a check!!!Still NO CHECK!!! After a loved ones death WE DONT NEED THE AGGRAVATION!!!
By Leslie Ann B.
I have had 2 policies with colonial penn for 8 years and found out that the cash out is only worth 260 dollars and been paying almost 70 dollars a month for both policies.
By Karen R.
TOTAL RIPOFF! You have been warned! My momma passed away and paid over 12 years on the policy with extra units, about $89 a month total for $10,000 in total coverage. When she passed away and we called about the policy, we were told it would be expedited. We'll, going on 3 weeks now and still bo check! When you call them, you get the worst customer service in the world! Nothing worse to be lied to and disrespected especially by a company claiming how much they care! DO NOT TRUST THIS COMPANY! YOU HAVE BEEN WARNED!
By Kenneth H.
Total rip off! I requested to cancel 1 week later, their policy is 30 days refund. I then MAILED back the request to cancel 2x because they claimed the didn't receive it. Everytime I called my refund was less. Mailed a third letter then faxed my cancellation only to be told now it's too late. They are overpriced and customer service is awful. They target the elderly and ripped me off more than $100 and I'm on social security 😡
By Madeline R.
I signed up for life insurance and the representative I talked to kept getting smart with me, missed spelling my name on purpose, and was just out right rude. I called to get my policy fixed and they sent me a letter and name was still miss spelled. So I call again and ask to talk to a supervisor and they wouldn't let me!!! I guess it's time to look for different insurance
By Smokey D.
What do yall have a boring background for Jonathan he deserves a Colona Penn background drop...Help the man out then maybe I will buy ur life insurance... three is no drop background make it happen.. put up a colonial backdrop .. Thank you
By Annette W.
