Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
523 reviews
CollectiveSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Collective is the first all-in-one back office built exclusively for solopreneurs. Members save an average of $10,000 a year in taxes and get time back to focus on their passion, not paperwork. We’ve served more than 16,000 solopreneurs across the country.Solopreneurs wear every hat, from bringing in revenue to handling accounting, payroll, and taxes. Getting help is often a headache, and the cost can be prohibitive. Most end up stuck with a costly, manual patchwork of DIY software and piecemeal professional help. Collective changes all of that.We’re not just software. We own the outcome: clean books and accurate taxes for every member. Our done-for-you platform covers:LLC formation and entity complianceS Corp electionMonthly BookkeepingPayrollQuarterly tax estimatesBusiness tax returnA real-time AI assistant that handles the back office end to endMembers can also purchase health coverage, business insurance, and more through our Insurance Center, which connects seamlessly to the rest of their business finances.Built by solopreneurs for solopreneurs, Collective gives you the confidence and peace of mind to run your business and focus on why you became self-employed in the first place.
Collective (collective.com) has 523 customer reviews on The Fair Hearing, with an average rating of 4.3 out of 5.
523 approved reviews, newest moderated first
Responsive, knowledgeable, personable. As a new S-Corp company, I feel like I have my own accounting team to help me as I navigate a new terrain. So grateful to have them support me, as my company expands and I do not want to spend too much time on accounting and taxes. I wish I had known them before, as I would have saved tens of thousands of dollars and countless hours with my previous accountant.
By LA world business T.
Jibby my onboarding contact was calm and so helpful. I'm so grateful for them so far. The simplicity of it all and how so much leg work is done for you, the price is beyond worth it.
By Becca B.
Response from Collective· Oct 20, 2024
Hi Becca - We'll share the shoutout with Jibby! We're glad to your experience has been 5 stars.
Although we ultimately decided this wasn't the best time for me to sign up with Collective, they were the utmost pros through the process. I appreciate that they didn't try to sell me a service that wasn't right for me and didn't rush me through the conversation.
By West
Response from Collective· Oct 11, 2024
Hi West, Thank you for sharing your experience! While now may not be the best time for a Collective membership, we're always here if you need us and hope to support you in the future.
I'm about 6 weeks into my engagement with Collective and they have been incredibly helpful as I launch my first solo business and figure out how to manage revenue and expenses, generate financial reports, pay myself, and stay on top of my taxes. Their online tools are intuitive and easy to use, and all of the staff have been communicative and supportive. Would definitely recommend it!
By Amelia
Response from Collective· Oct 10, 2024
Amelia, Thank you for sharing your experience. We're so happy that your first six weeks with Collective have been helpful and intuitive. We're excited to keep supporting you!
Friendly, personable and tailored advice specifically for my business / use case. Highly recommend for any small business looking to understand their options!
By Anya
Response from Collective· Oct 10, 2024
Thank you for your feedback Anya! We love giving our members tailored information to support their business. We're thrilled that you would recommend us.
I signed up because I thought it would be a good idea for bookkeeping. I never used the service after a month so I tried to cancel the service. You can’t contact anyone except by email or request a phone call. I emailed to request a cancellation of my membership. It was back and forth emails for a couple of hours asking why but he wouldn’t cancel it. I scheduled a call and they said they would work out it. Theee days later I didn’t hear anything. I wanted an email confirmation of my cancellation. I week later they said they were processing my cancellation. Two weeks later I still haven’t received an email. Do not use them. They will take your money but as soon as you want to cancel they have nothing to do with and do you really want someone like that handling your money?
By Jodie
Response from Collective· Oct 4, 2024
Hi Jodie, Thank you for sharing your feedback. We sincerely apologize for the challenges you have faced in canceling your membership. This is not the type of offboarding experience we strive to create. A member of our team will reach out to you to help expedite your offboarding process.
Absolute disaster of a company - they will not properly manage your business accounts and you will end up owing thousands in penalties and interest. Stay away from this company at all cost. *****responses from “Collective” are bots. I have started the process of filing an accounting malpractice suit. Along with contacting all media outlets to bust these fraudulent tiktok companies.
By Michael
Response from Collective· Oct 3, 2024
Hi Michael. Thank you for sharing your feedback — we truly value your thoughts. We're very sorry that you have had a negative experience with Collective. Our team has reached out about your concerns and we hope to resolve them quickly and smoothly.
Pleasant and welcoming staff extremely helpful. Can't imagine what I'd do without them!
By Aaron A.
Response from Collective· Sep 25, 2024
Hi Aaron - We're so happy to hear this! Thanks for being a Collective member and sharing your experience with us.
