CollectiveReviews of collective.com

Response from Collective· Aug 20, 2025

Hey Theron - thanks for the kind words and for your continued partnership. We're honored to support your business for so long. We're consistently working to improve things and hopefully continue to exceed your expectations. To many more years!

Response from Collective· Aug 20, 2025

Wow — thank you for sharing this! We know how stressful it can feel when you’re not supported, and this is exactly why we built Collective. We're glad to hear that we made the switch to an S Corp easy and that you feel supported and confident in your financials. Elizabeth and the team will be thrilled to hear how impactful their support has been. Thanks for trusting us to be part of your growth — and for recommending Collective to others ready to level up.

Response from Collective· Aug 21, 2025

Hey Lorenz - we're sorry to hear that you didn't get a clear understanding of our cancelation process. This is standard for all members so that if you decide to cancel, we can properly transfer over your payroll. Throughout your offboarding period, our team is hard at work to make sure the transition away from our systems is a smooth one. We’re here to answer any questions you may have, will transfer administrative rights for payroll, accounting, and registered agent services (if applicable) to you, we'll also wrap up any outstanding work we have, and allow you to maintain access to your dashboard during this period to wrap up any last minute payrolls or document downloads you may need.

Response from Collective· Aug 14, 2025

Hey Michael - thanks for sharing your experience! We’re glad to hear onboarding went smoothly and that the dashboard and support have been helpful. We appreciate the feedback on invoices and email coordination—we’re always working to tighten those processes so everything runs as seamlessly as possible. Thanks for trusting us to help take your business to the next level and we'll work to get this to a 5-star experience.

Response from Collective· Aug 14, 2025

Thanks for sharing this feedback Jeff. We’re happy to hear that despite the initial payroll and onboarding lift, our Member Relations team—especially Jenni and Ayn—were able to get your experience on track and hopefully exceed expectations. It’s great to know the video library and ongoing communication made a difference - we're working hard to improve this resource to be more helpful. We’re grateful to partner with you and provide the all-in-one solution your business needs to thrive.

Response from Collective· Aug 14, 2025

Thanks for the review Matt - we hear you. Firstly thanks for being a member for over 3 years - that's incredible and we appreciate your partnership and trusting us to support your business. We did increase the price from $296 when you joined to reflect the investments we've made in the platform and in our support team that we hope you're seeing. We'll continue to improve here.

Response from Collective· Aug 14, 2025

Hi Amanda! Glad I was able to be helpful (Hello, I'm the problem, it's me) and give you some direction even if Collective isn't the right fit for you right now. I'll definitely give you a shout when we're able to provide a service that's a good fit for your business.

Response from Collective· Aug 12, 2025

Hey Matt! we'll pass these kind words along to Kaylie! She is the best. Glad she was able to sort everything out with you and get you set up for success. We're honored to support your business