Cold Stone CreameryReviews of coldstonecreamery.com

Unacceptable Customer Service at Cold Stone @your outlet 1201 Half St SE#133 Washington DC 20003 "I had a horrific experience at this Cold Stone franchise today. The staff member who assisted me was incredibly rude and disrespectful. When I was trying to decide on an order, she snapped at me, saying I should know what I want instead of wasting their time. Things only got worse from there. When I asked her name, she refused to tell me and literally told me to leave the store, saying customers like me weren't needed. I was shocked and humiliated by her behavior. As a paying customer, I expect to be treated with respect and courtesy, regardless of any confusion or questions I may have. Cold Stone needs to address this kind of behavior and train their staff to provide decent customer service. Until then, I'll be taking my business (and my ice cream cravings) elsewhere." I know that you don’t care like your employees

I been to cold stone in other countries and this 1 was the worst ever, there did even have the everything on the menu which other cold stones have and the mixing was terrible and gave me a cold that was sitting out on the counter in the sun I rather wait and get and it when I'm on holiday then go back there again, + place was dead so explain why

I stopped ordering from these clowns a while back because I was constantly getting orders significantly shorted or missing items... Looks like some things never change... Yesterday I ordered a large bowl of cookies and creme via GH and there was hardly any actual oreo cookie in it... In fact, half the ice cream had no oreo at all (it was just plain vanilla ice cream), and the other half had just oreo residue with no visible pieces of actual oreo cookie... Wow... Really? This place is apparently under new ownership, but as far as I can tell nothing has changed for the better... In fact, it's kinda gotten worse... GH gave me a partial refund, and the shop manager offered me a replacement, but then the manager later partially reneged and refused to deliver it as originally ordered... This is the kind of abusive retail behavior that makes me sick... These vendors just like to see how far they can push customers before they actually push back... They never account for the customers time and experience that was wasted or otherwise diminished by their abusive retail behaviors... 🙄🤮

I thought the cake had buttercream on outside. it has this nasty bettercream that leaves this nasty grease coating in your mouth And my cake melted within 30 min on a 12 degree day. The girl said the nasty cream melts within 20 min. Even though i made the mistake i couldnt eat it because of the grease coating it leaves in your mouth. Cant believe people eat that. I returned and owner was very rude, wouldnt return money but did exchage for another cake. Will never go to coldstone again. Stopped going in the first place because its to expensive. Thought this would be a nice gift for husband on valentine's day.

Cold stone in the Rim San Antonio texas wow the kid the serve the ice cream very rude Like Robot not friendly never coma back there terrible service